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What to ExpectWhat You’ll DoWhat You’ll Bring
Tesla is enabling customers to mobilize the Tesla technology in their homes maximizing the value added by their Tesla residential products. Tesla’s growing portfolio of flexible behind-the-meter technologies and innovative Customer Programs are unlocking exciting new opportunities for two-way participation with the grid and accelerating the transition to sustainable energy. These Customer Programs require administration and support as they grow.
As a Customer Program Operations Specialist at Tesla, you will oversee multiple workstreams linked to our Virtual Power Plant (VPP) and Retail Electricity programs. Within this role, you will oversee automated and manual procedures connected to customer registration, billing, and payment management. Our ideal candidate would be concentrated on managing the day-to-day operations of retail power sales in Texas, as well as supporting other North American VPP programs.
- Administer automated and manual processes for managing customer enrollment, billing, and payments for Tesla's Virtual Power Plant and Retail Electricity programs
- Manage workflows containing large volumes of requests and continuously optimize processes to protect customer experiences
- Monitor and administer automated workflows for program enrollment, handle exceptions, and coordinate with external partners
- Handle customer escalations and partner with customer support and business stakeholders
- Monitor and administer workflows for customer billing and payments, handle exceptions, and resolve non-routine customer issues
- Monitor and resolve issues with market integration and exceptions
- Serve as the operations expert and provide necessary reporting for continuous improvement and compliance
- 1-3 years of process management work experience with a preference for ERCOT experience or familiarity with North American VPP programs
- Ability to manage multiple workstreams related to Tesla’s Virtual Power Plant and Retail Electricity programs
- Proficiency in administering both manual and automated processes for customer enrollment, billing and payments
- Strong focus on the operations of retail sales of electricity in Texas and support for other North American VPP programs
- Excellent organizational and problem-solving skills with the ability to manage large volumes of requests
- Proactive approach to identifying and implementing workflow improvements to enhance customer experiences
- Capability to quantify and monitor workflow efficiency and automate workflows where possible
Compensation and Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
- Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
- Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- LGBTQ+ care concierge services
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company paid Basic Life, AD&D, short-term and long-term disability insurance
- Employee Assistance Program
- Sick and Vacation time (Flex time for salary positions), and Paid Holidays
- Back-up childcare and parenting support resources
- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Weight Loss and Tobacco Cessation Programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.
