AddressIn this role the Customer Engagement, Program Director, has the primary responsibility of improving the profitability of ENGIE through effective management of ENGIE’s Partner Programs & Customer Retention Strategy. Specifically, you will manage ENGIE’s Partner Prepay Program, adjusting partner practices, and optimizing Indirect channel partner’s performance. Secondarily, you will manage ENGIE’s Micro Customer segment, optimizing Customer Lifetime Value and understanding the profitability drivers of this segment. ENGIE’s customer retention programs comes through our account rollover process, the Director will oversee rate increases and profitability for electricity and natural gas retention strategies. In this role you will take the lead and collaborate with stakeholders at all levels internally and externally to ensure efficient interaction and execution.
- The Program Director is responsible for the communication of action plans to sales and executive leadership teams.
- The Program Director will have the following direct report(s): Power Marketing Manager, Natural Gas Product Manager, Manager of Compliance, Manager Analytics, and Customer Retention Manager.
- The role will have direct and indirect supervisory authority, and will be responsible for the review of others during annual performance period
- Provide thought leadership and lead team in the designing and recommending of appropriate analytical approaches and methodology in addressing key issues
- Produce accurate forecasts of Broker performance based on multiple data sources, directs forecasting policies, implements business changes in the tool and provides monthly reports to Sales leadership
- Direct process and system improvements required for broker commissions, works closely with Customer Experience Product Managers to understand roadmap, and request new tools and resources
- Drive departmental culture and promoting data-driven decision-making, customer-driven analytics, marketing, and investment planning
- Financial Responsibility drive Actions & Outcomes: With the overall responsibility to improve financial performance of the Partner Network, through detailed Program Management techniques, designed to increase enterprise value of this channel, the Program Director has a direct impact on the financial outcome of ENGIE Supply. With a bias towards action, the outcomes of your actions will be measurable and will change performance, behaviors, and amount of business
- The Program Director will provide data-driven insights that inform the business’s strategic direction and KPI’s. In this position, the Director determines the acceptable amount of segment, channel gross margin, assuming specific cost to serve, and produces pro-forma profitability reports, and provide forecasts and regular updates on performance
What You’ll Bring
- Minimum Bachelor’s degree in (Economics/Finance/Accounting, Industrial Distribution, Sales/Marketing or STEM with a focus on business.)
- Minimum 10 years of business experience within the energy or energy services industry in the Front Office with exposure to prior sales and channel partner management, marketing, or power and gas sales
- Ability to lead teams in tackling complex business analysis; dives deeply into the data, relentlessly pursues what it means, and how these insights drive decision making
- Comfortable in a fast-paced, dynamic environment with the ability to meet multiple deadlines
- Strong understanding of business and technical processes, specific accounting practices
- Strong organizational, interpersonal, communication and presentation skills
- Advanced experience with Excel to interpret data
Additional Details
- This role is eligible for our hybrid work policy in the Houston, TX office
- Must be available to travel domestically up to 10% of the time and with the need for some overnight trips
- Must be willing and able to comply with ENGIE’s policy with respect to COVID vaccination and testing
- Must be willing and able to comply with all ENGIE ethics and safety policies
Compensation
Salary Range: $128,000 – $197,765 USD annually
This represents the average expected pay range for a qualified candidate.
Actual offered salary may depend on geography, experience, industry knowledge, education, internal pay alignment, or other bona fide factors.
ENGIE complies with all federal, state, and local minimum wage laws. Actual salary offered may vary depending on geography, experience, education, internal pay alignment, or other bona fide factors.
In addition to base pay, this position is eligible for a competitive bonus / incentive plan.
Your Talent Acquisition Partner can share more specific information regarding the benefits or the salary for the position based on the work location.
At ENGIE, we take your well-being seriously. Our comprehensive benefits package includes options for medical, dental, vision, life insurance, employer-paid short-term and long-term disability insurance, ESPP, generous paid time off including wellness days, holidays and leave programs. We also help you plan for retirement by offering a 401(k) Retirement Savings Plan with a company match. But that's not all – we're dedicated to the health and happiness of your entire family, offering supplemental benefits for full time employees that enhance emotional and physical well-being through all stages of life from family forming to caregiver benefits. Explore our benefits package to see how we can support you. Learn more.
Why ENGIE?
ENGIE North America isn’t just participating in the Zero-Carbon Transition, we’re leading it! Join us as we develop energy that is renewable, efficient, and accessible to everyone.
At ENGIE, our goal is to support, promote, and thrive on diversity, equity, and inclusion. We do so for the benefit of our employees, customers, products and services, and community. ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an equitable and inclusive environment for all employees.
We are committed to providing employees with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
If you need assistance with this application or a reasonable accommodation due to a disability, you may contact us at ENGIENA-ENGIEHR@engie.com. This email address is reserved for individuals with disabilities in need of assistance and is not a means of inquiry regarding positions or application status.
We value internal mobility and will offer sponsorship for this role to internal candidates only.
The safety of our employees is our number one priority. All employees at ENGIE have both a duty and the authority to STOP WORK if unsafe acts are observed.
