Address
Form of workBy clicking "Apply Now," I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk's Candidate Privacy Notice.
Job Description
Job Summary:
We are seeking an experienced and dynamic Executive Engagements Director to join our team. In this pivotal leadership role, you will be responsible for developing and executing strategic engagement programs, specifically the Executive Briefing Center, Exec Sponsor Program, and Customer Advisory Board. You will manage a team of four dedicated professionals, fostering deep relationships with top executives from our key clients and partners. This role requires a unique blend of strategic thinking, exceptional communication skills, team leadership, and a passion for delivering unparalleled experiences to our executive customers.
Responsibilities:
Lead and manage a team of four, developing their skills and capabilities to successfully deliver on our executive engagement programs.
Develop and execute a comprehensive strategy for executive engagement that deepens our relationships with key clients and partners.
Oversee the management and delivery of our Executive Briefing Center, Exec Sponsor Program, and Customer Advisory Board. Ensure these programs deliver exceptional value and foster strong relationships with our executive customers and partners.
Serve as the primary liaison between Zendesk and customer executives, ensuring their needs are met and their experiences are positive, productive, and reflective of our brand's commitment to exceptional Customer Experience.
Collaborate with cross-functional teams such as Sales, Marketing, and Product to align engagement activities with broader company objectives and strategic initiatives.
Monitor and report on the effectiveness of executive engagement initiatives, making data-driven adjustments as necessary to optimize results.
Seeking input and collaboration from key stakeholders and partners, define the program vision and leverage insights to strategize program and operational optimizations. Develop a prioritized roadmap and work with an execution team to deliver on improvements.
Stay current on industry trends and competitive landscape to inform engagement strategies, and to ensure our approach remains innovative and industry-leading.
Qualifications:
Bachelor's degree in Business Administration, Marketing, Communication, or a related field. An MBA or equivalent is preferred.
Minimum of 10 years of experience in a client-facing role within a SaaS or technology company, with at least 5 years in an executive engagement or relationship management role.
Proven experience in team leadership and management, with a track record of developing high-performing teams.
Proven track record of developing and implementing successful executive engagement strategies, with specific experience in managing programs like Executive Briefing Centers, Exec Sponsor Programs, and Customer Advisory Boards.
Exceptional interpersonal and communication skills, with the ability to engage effectively with executives at all levels and to articulate complex ideas clearly and concisely.
Strong strategic thinking and problem-solving skills, with a demonstrated ability to make data-driven decisions and to innovate within the role.
Ability to work collaboratively with teams across Zendesk, demonstrating strong leadership and team-building skills.
Proficiency in CRM and other relevant software tools, and a demonstrated ability to adapt to new technologies.
About Zendesk - Champions of Customer Service
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first Customer Experiences-and we stick with it in our workplace. Over 5,000 employees worldwide have the flexibility to choose where they work. The fact is, we know great work happens anywhere. Whether you're collaborating from your home office, a Zendesk workspace, or the kitchen table, you're part of one team at Zendesk.
Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.
Employment Type: ["OTHER","FULL_TIME"]
