Director Of Operations

Note to applicants: This exciting opportunity, with a generous benefits package, is an in-office position with operational hours M-F between the hours of 8:00 am-5:00 pm. This position is full-time and on-site at our office in Valencia, CA

Who We Are

We are Sunco.com, an online lighting retailer based in Valencia, CA. Thanks to our amazing and talented employees, today we are one of the largest online lighting retailers in the US. We deeply value our collaborative, open, and people-first culture and are invested in making Sunco a positive place where our team members thrive every day.

What We Do

We light up the world, literally. Customers have chosen Sunco to provide millions of LED lights and trust us for our exceptional customer service, eco-conscious product expertise, and unmatched value.

Who We Want

We are seeking an experienced Operations Director to lead our Fulfillment team, overseeing Pick, Pack, and Shipping operations. The Operations Director will be pivotal in optimizing order fulfillment processes, managing dedicated professionals, and maintaining high standards of quality and efficiency. This role requires a strategic leader who can grow our teams, streamline efficiencies, and is willing to travel up to 25%.

What You’ll Do

Responsibilities:

Team Leadership:

• Lead, motivate, and develop a team of Pick, Pack, and Shipping associates.
• Set performance goals and expectations, provide regular feedback, and conduct performance evaluations.
• Foster a collaborative and productive work environment that encourages teamwork and continuous improvement.

Order Fulfillment:

• Oversee the entire order fulfillment process, from order receipt to shipping.
• Ensure orders are accurately picked, packed, and shipped on time.
• Implement and maintain best practices to optimize efficiency and accuracy in fulfillment operations.

Inventory Management:

• Monitor and manage inventory levels to prevent stockouts and overstock situations.
• Collaborate with the Inventory Control team to conduct regular audits and maintain accurate inventory records.

Quality Assurance:

• Implement quality control measures to ensure orders meet the highest standards of accuracy and quality.
• Investigate and resolve any order discrepancies or customer complaints related to fulfillment.

Process Improvement:

• Identify opportunities for process improvement and cost reduction.
• Develop and implement new processes or technologies to enhance fulfillment efficiency.

Vendor and Carrier Relationships:

• Manage relationships with third-party vendors and shipping carriers(LTL and Parcel carriers).
• Negotiate contracts and pricing agreements to optimize shipping costs.

Reporting and Analysis:

• Generate regular reports on fulfillment metrics and KPIs.
• Analyze data to identify trends and areas for improvement, then implement corrective actions as needed.

Qualifications:
*

• Bachelor's degree in Business, Supply Chain Management, or a related field (preferred).
• Proven experience in fulfillment and warehouse management, ideally in an e-commerce environment.
• Experience working with ERP’s
• Excellent problem-solving abilities and attention to detail.
• Strong strategic thinking and planning skills, with a demonstrated ability to align operations with organizational goals.
• Proficiency in using Order management systems (WMS) and related software.
• Knowledge of logistics, shipping, and inventory management best practices.
• Ability to adapt to a fast-paced and evolving e-commerce environment.
• Travel may be required.

Benefits & Perks

We offer a competitive benefits package including comprehensive health and wellness coverage, 401k with company match, dental & vision benefits, and options for education reimbursement. We value work-life balance and offer a generous time off policy.

Job Type: Full-time, Exempt

Salary: Starting at $100,000 per year

DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements, or working conditions associated with the job. While this is intended to accurately reflect the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Sunco Lighting Inc. provides equal employment opportunities to all employees and applicants for employment and complies with Ban the Box laws, which prohibit us from inquiring about an applicant's criminal history until after a conditional job offer has been made. We also prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Sunco values privacy as a top priority. To understand more about the data we collect and process as part of our application, please view our Sunco Privacy Notice: https://bit.ly/sunco-privacy-notice

Job Type: Full-time

Pay: From $100,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application Question(s):

• Are you aware that this is a full-time and onsite role?

Willingness to travel:

• 25% (Preferred)

Work Location: In person