Director, Compliance Risk Management - Issues Management

Why USAA?

Let’s do something that really matters.
At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.
We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!
We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position.
Responsible for supporting the Bank Compliance Program Office. Provides second-line independent oversight and guidance regarding business products, services, and processes through a compliance framework to ensure they are driven in accordance with regulatory requirements. In partnership with the business and key collaborators, continuously drives a strong culture of compliance and demonstrates integrity and professional judgment in protecting the interests of USAA and its members. Manages and leads a staff in the development and implementation of strategic and tactical solutions to protect and minimize operational Compliance Risk to USAA. Provides operational compliance oversight for USAA, its affiliates, and USAA partnerships with external companies. Builds effective relationships with industry and regulatory authorities.

The Opportunity

What you'll do:

• Provides oversight and manages through changes in the regulatory environment.
• Oversees Compliance Risk Management activities in accordance with Bank and enterprise compliance standards.
• Directs the review and assessment of state and federal regulatory compliance requirements to include analysis of business impact for enacted laws/regulations and recommended company compliance actions to ensure regulatory compliance.
• Proactively identifies strategic and tactical regulatory solutions by providing compliance subject matter expertise for CoSA project/process/product initiatives.
• Directs the monitoring and managing of regulatory requirements and reporting.
• May manage federal/state regulatory agency relationships to obtain regulatory approvals and provides required regulatory feedback.
• Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.

What you have:

• Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 8 or more years of risk, compliance, or audit experience.
• 3 years of direct team lead or management experience.
• Demonstrated experience working in a highly regulated environment
• Expert knowledge of relevant industry regulations and regulatory compliance in a specific area.
• Advanced knowledge of compliance laws, regulations and regulatory expectations
• Previous experience developing executive briefs and presenting to key internal and external collaborators.
• Demonstrated ability to communicate effectively at all levels of management.
• Advanced knowledge of Microsoft Office tools to include Word, Excel and PowerPoint.
• Knowledge of federal laws, rules, and regulations, to include: CRA; ECOA; FCRA; MLA; SCRA; Regulation DD; Regulation E; Regulation Z; and UDAP/UDAAP
• General understanding of federal supervisory guidance, including but not limited to: letters, bulletins, manuals, handbooks, proposals, and statements from the Federal Reserve, OCC, and CFPB.

What sets you apart:

• Experience performing Compliance Risk Management at a large, complex financial institution, including the execution of Compliance Risk assessment, credible challenge, advising, monitoring and testing, and Issues Management oversight
• Strong project management skills and proven understanding of state and federal regulation for Banks to provide effective reporting and guidance on Compliance Risk matters
• Experienced direct people leader with strong communication skills, attention to detail, and the ability to lead multiple competing goals
• US military experience through military service or a military spouse/domestic partner [optional]

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $120,550 - $230,440.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.