Director Ansys Customer Excellence - REMOTE

Requisition #: 14167

When visionary companies need to know how their world-changing ideas will perform, they close the gap between design and reality with Ansys simulation. For more than 50 years, Ansys software has enabled innovators across industries to push boundaries by using the predictive power of simulation. From sustainable transportation to advanced semiconductors, from satellite systems to life-saving medical devices, the next great leaps in human advancement will be powered by Ansys.

Take a leap of certainty … with Ansys.

Summary / Role Purpose

Join the Ansys Customer Excellence team to direct the activities of a broad functional area via senior managers/managers, solve customers’ real-world engineering problems and grow Ansys’ business.

Enterprise products and complex projects & solutions require a combination of software and services to achieve the desired outcome. In this role as the Director Enterprise Services, you will lead a team to:

• Align between customer business/technical needs with Ansys products and Ansys Sales/ACE capabilities where complex enterprise level services are needed.
• De-risk these complex services through selection of right approach and right technology stack, in collaboration with other experts in ACE, R&D
• Ensure technical services efficiency, repeatability & quality
• Ensure prioritization and balance of resources between projects
• Ensure scale by creating expansion & resell plan
• Collect business intelligence to help drive sales/product strategy

You will be working in a management capacity within a cross regional / multi-disciplinary teams to leverage your leadership skills to deliver business impact.

Key Duties and Responsibilities

• Be responsible (in collaboration with Sales/ACE) for the entire level enterprise services process including clear RACI, from sales to delivery and adoption.
• Engage directly and lead your team to engage with customers, to gather insights on what the customer is trying to do, what business/technical problems they are trying to solve, what software is involved, what existing software or processes must we integrate with, what is the customers’ view of phases/timeline/budget etc.
• Work with the relevant architects, SMEs, PMO to map services & software to meet the customer requirements. This includes creating high level architecture/solutioning (sometimes with different options), services work breakdown including 3rd party, project timeline, cost estimates, customer responsibilities, risks, etc.
• Collaborate with Sales and ACE teams to ensure awareness, alignment, approach, risks and agree on go/no-go. If go, build a proposal (in collaboration with others) for the customer, and deliver with Sales.
• Stay engaged, advise Sales & ACE on adoption and next phases (expansion), and ensure what was promised was in fact delivered.
• Ensure scale by creating resell plan
• Conduct annual performance review for team members
• Participate with other Ansys Customer Excellence stakeholders to develop strategic plans and objectives
• Lead and participate in the development and mentoring of team members, including, but not limited to, providing the team with effective guidance to support key goals, recruiting top talent, establishing cross product / sub-region collaboration, and professional growth
• Develop methods to improve operations and lead the effective implementation of resulting changes within the team
• Collaborate with the Ansys product development leadership team to guide Ansys product roadmap
• Lead and contribute to Ansys corporate initiatives
• Contribute to merger and acquisition integration of customer-facing technical teams and processes, and go to market strategy
• Practice and promote One Ansys culture

Minimum Education/Certification Requirements and Experience

• Required education and degree type: BS or MS or PhD in Mechanical / Chemical / Aerospace / Electrical Engineering or related field
• Required minimum years of professional experience in an engineering software environment: BS+12, MS+9, or PhD+7
• Proven leadership experience in an engineering software or industry environment
• Strong organizational, leadership and mentoring skills; ability to lead complex organizations. Ability to coordinate with colleagues across geographically diverse locations.
• Ability to interact effectively with senior business managers and C-level executives
• Demonstrated knowledge of commercial CAE, CAD, EDA, PLM software packages
• Strong interpersonal and communication skills, logical problem-solving, fluent in writing and speaking English
• Projects a professional image, fosters teamwork, and demonstrates business acumen
• Ability to travel up to 25% of time

Preferred Qualifications and Skills

• Preferred education and years of professional experience in an engineering software environment: BS+14, MS+12, or PhD+10
• Preferred number of years of industry and leadership experience: 6
• Ability to travel domestically up to 50% of time
• Ability to travel internationally
• Ability to interact effectively with senior business managers and C-level executives

At Ansys, we know that changing the world takes vision, skill, and each other. We fuel new ideas, build relationships, and help each other realize our greatest potential in the knowledge that every day is an opportunity to observe, teach, inspire, and be inspired. Together as One Ansys, we are powering innovation that drives human advancement.

Our Commitments:

• Amaze with innovative products and solutions
• Make our customers incredibly successful
• Act with integrity
• Ensure employees thrive and shareholders prosper

Our Values:

• Adaptability: Be open, welcome what’s next
• Courage: Be courageous, move forward passionately
• Generosity: Be generous, share, listen, serve
• Authenticity: Be you, make us stronger

Our Actions:

• We commit to audacious goals
• We work seamlessly as a team
• We demonstrate mastery
• We deliver outstanding results

OUR ONE ANSYS CULTURE HAS INCLUSION AT ITS CORE
We believe diverse thinking leads to better outcomes. We are committed to creating and nurturing a workplace that fuels this by welcoming people, no matter their background, identity, or experience, to a workplace where they are valued and where diversity, inclusion, equity, and belonging thrive.

TAKE A LEAP OF CERTAINTY IN YOUR CAREER AT ANSYS

At Ansys, you will find yourself among the sharpest minds and most visionary leaders across the globe. Collectively we strive to change the world with innovative technology and transformational solutions. With a prestigious reputation in working with well-known, world-class companies, standards at Ansys are high – met by those willing to rise to the occasion and meet those challenges head on. Our team is passionate about pushing the limits of world-class simulation technology, empowering our customers to turn their design concepts into successful, innovative products faster and at a lower cost.

At Ansys, it’s about the learning, the discovery, and the collaboration. It’s about the “what’s next” as much as the “mission accomplished.” And it’s about the melding of disciplined intellect with strategic direction and results that have, can, and do impact real people in real ways. All this is forged within a working environment built on respect, autonomy, and ethics.

CREATING A PLACE WE’RE PROUD TO BE
Ansys is an S&P 500 company and a member of the NASDAQ-100. We are proud to have been recognized for the following more recent awards, although our list goes on: America’s Most Loved Workplaces, Gold Stevie Award Winner, America’s Most Responsible Companies, Fast Company World Changing Ideas, Great Place to Work Certified (China, Greece, France, India, Japan, Korea, Spain, Sweden, Taiwan, U.K.).

For more information, please visit us at www.ansys.com

Ansys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics.
Ansys does not accept unsolicited referrals for vacancies, and any unsolicited referral will become the property of Ansys. Upon hire, no fee will be owed to the agency, person, or entity.

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