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SalaryYou Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
The Global Commercial Services – Global & Large Enterprise organization (G&L) manages American Express’ largest and strategically important commercial clients – driving differentiated value and providing solutions that meet the diverse and global needs of the company’s most valuable customers.
Within G&L, the U.S. Verticals team is a client management organization with B2B specialization by industry. The team’s objective is to profitably accelerate our goods and services penetration with their portfolio.
The Director, U.S. Verticals will report to the VP, U.S. Verticals [Emerging Industries] and lead a team of 3. The successful candidate will have proven followership rooted in empowerment, accountability, demonstrated ability to develop and lead a team to execute a data driven strategy to drive growth and profitability and demonstrated ability to influence and build relationships with key decision makers; Energy and Construction industry experience preferred.
Responsibilities:
- Hire, train, coach, and manage a team of direct reports as payment experts
- Develop and execute a portfolio growth strategy, adapting plans and priorities to address resource/ operational challenges
- Leverage industry knowledge and expertise in the development of growth and retention strategies and delivery of insights to clients
- Lead development of proposals related to client renewal and expansion; negotiate client contracts; and oversee implementation of solutions
- Develop and execute strategies to strengthen senior client relationships, identifying gaps in relationship stacking and strategies to bridge them
- Partner and influence across internal groups to deliver a strong value proposition to client base
- Utilize innovation to overcome complex client barriers, resolve escalated issues, and manage internal stakeholders
Minimum Qualifications:
- Demonstrated leadership through accountability, transparency, and collaboration to build highly engaged team
- Ability to organize virtual teams and influence/manage change
- Manufacturing industry experience preferred; Knowledge of B2B, key trends, and payment processes
- Strong financial acumen, results orientation, and strategic thought leadership
- Ability to gain in-depth understanding of client needs, to develop and execute a client-focused account plan with limited support and guidance
- Proven relationship management skills demonstrating a comfort level and effectiveness in seeking out and establishing relationships at C-levels and within cross-functional areas within large companies
- Effective oral and written communication skills, with the ability to influence internal and external partners
- Strong partnership skills, to identify opportunities and continue to improve product and servicing for clients in collaboration with internal teams
- Ability to travel as required (Minimum of 25% of the time)
Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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