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SalaryYou Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join #TeamAmex and let’s lead the way together.
Join Team Amex and let's lead the way together.
As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in The U.S. Consumer Services and Enterprise Digital & Data Technology Team brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), AI/ML, marketing technology, enterprise communications, travel and lifestyle, and automation, grounded in our data technology model that prioritizes data governance. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments.
your professional development. Find your place in technology on #TeamAmex.
The Chief Technology Officer Organization’s vision is to raise the bar for technical excellence, talent, strategy, and standards across Technology. It also seeks to cultivate and foster technical innovation, as well as elevate and amplify the technical heartbeat of the organization.
Create the World's Best Digital Colleague Experience
The Digital Workplace Product Group, within the Technology organization at American Express, brings together foundational strategic technology capabilities in Digital Workplace. It connects business priorities with product roadmaps and drives product management standards across the Digital Workplace organization. At American Express, Digital Workplace aims to create the World’s Best Colleague Experience, which starts with great product management.
Role Description
The Director of Product Transformation will report directly to the Vice President Head of Product for Digital Workplace. In this role, the Director will lead the organization through a transformation toward building a product mindset focused on optimizing how we Plan, Prioritize, and Deliver our book of work. The Director will oversee three specific deliverables during year one; 1.)Build and deliver an organization-wide transformation plan, 2.)Decide the tools & standards for “How” we do Product Management across the organization, and 3.)Work with our in-house talent team to develop a robust Learning & Development plan for Product Managers and teams.
To succeed in this role, you will need to have a strong passion for great products, customer experience, and transformative changes. You are not afraid to lead a major organizational transformation and get inspired by the idea of working through challenges as they come up. You thrive on progress over perfection and have a product mindset. You have experience in managing products, teams, and large transformations. Most of all, you have the passion to bring people along and articulate the benefits of the transformation.
Key Responsibilities
- Build and drive the Product Transformation for the organization
- Own major decisions on product management tooling and standards and then drive adoption across the organization, e.g. roadmap tool, backlog management
- Work with our internal talent team to develop a learning curriculum for product management teams, including the definition of Product roles
- Bring in industry experts, speakers, and organizations to inspire our product teams and establish best-in-class Product Management
- Communicate transformation priorities and goals to the Digital Workplace product teams in effort to align roadmaps across organizations
- Develop and report ongoing success metrics related to the transformation
- Provide input into the determination of key product strategies and long-term goals
- Collaborate with senior leaders to develop educational strategy across stakeholder groups to ensure effective collaboration and decision-making
- Create and deliver executive-level and stakeholder communications, elevating the product teams unified messages to drive decisions and accelerate agile decision making
Desired Skills
- 7-10 years senior product management experience
- 5-7 years managing enterprise-wide transformations
- Ability to translate business requirements to product deliverables
- Ability to lead large forums
- Strong knowledge of Agile methodologies
- Strong verbal & written communication
- Working knowledge of NPS, customer satisfaction methodologies
- Ability to handle difficult conversations and manage “customer-facing” engagements
Salary Range: $150,000.00 to $225,000.00 annually + bonus + equity (if applicable) + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
