Digital Service Technician

About the Role

The Digital Training Specialist will play a pivotal role in empowering our teams to create and support websites and other digital assets for the State of CT, and efficiently leverage our content standards and Sitecore content management system. This position will be responsible for designing and implementing comprehensive training programs, ensuring adherence to content standards, and providing ongoing training support to internal stakeholders. Additionally, the Digital Training Specialist will be instrumental in developing an enterprise learning program focused on various strategies such as gamification, user retention, and continuous improvement and innovation. Moreover, they will serve as a liaison with both agency teams and external vendors, overseeing compliance with standards and providing necessary training.

The ideal candidate will need to have a deep understanding of our customers and our internal stakeholders, and be able to clearly communicate how your work will address and support their ongoing needs. In addition, the candidate should show a command of training best practices, as well as focusing on mobile-first experiences and working across teams.

Experiences Required for This Role

Training – At least 3 years of measurable experience in the following:

• Training and Education:Bachelor's degree in Education, Instructional Design, Communications, or related field.
• CMS Proficiency:Minimum 3 years of experience working with Sitecore or similar content management systems.
• Training Delivery:Proven track record in delivering effective training programs to diverse audiences.
• Content Development:Demonstrated expertise in developing content strategies and creating high-quality training materials.
• Vendor Management:Experience in liaising with vendors to ensure compliance with training standards and practices.
• Project Management:Strong project management skills, including the ability to prioritize tasks and meet deadlines effectively.
• Analytical Skills:Proficiency in analyzing training effectiveness and making data-driven improvements.
• Communication:Excellent verbal and written communication skills, with the ability to convey complex concepts in a clear and concise manner.

Knowledge, Skills, and Ability

• CMS Knowledge: Thorough understanding of Sitecore or a comparable content management system (CMS), including advanced proficiency in content creation, editing, and administration. Ability to navigate CMS interfaces, troubleshoot issues, and provide comprehensive training to users at all skill levels.
• Content Development Skills: Strong background in content development, with the ability to create engaging and effective training materials tailored to diverse learning styles and audiences. Proficiency in crafting clear, concise, and persuasive content that aligns with organizational goals and user needs.
• Training Delivery Skills: Proven track record in delivering engaging and interactive training sessions, workshops, and seminars. Ability to communicate complex concepts in a clear and understandable manner, facilitate hands-on learning experiences, and provide ongoing support and guidance to trainees.
• Technical Skills: Familiarity with project management tools and software commonly used in training and content management environments, such as Microsoft Office Suite, Teams, Jira, or similar platforms. Ability to leverage technology to enhance training delivery, track progress, and collaborate with team members effectively.
• Analytical Abilities: Strong analytical skills, including the ability to assess training effectiveness, gather feedback, and measure learning outcomes. Proficiency in using data and analytics tools to identify areas for improvement, optimize training programs, and drive continuous learning and development.
• Communication Skills: Excellent verbal and written communication skills, with the ability to convey technical information and concepts in a clear, concise, and accessible manner. Strong interpersonal skills, including the ability to build rapport with trainees, foster a positive learning environment, and address questions and concerns effectively.
• Adaptability and Flexibility: Ability to adapt to changing priorities, requirements, and technologies in a fast-paced training environment. Comfortable with ambiguity and able to quickly learn new skills and techniques to meet evolving training needs and challenges.
• Collaborative Approach: Team player with the ability to collaborate effectively with cross-functional teams, subject matter experts, and stakeholders. Experience in fostering a culture of collaboration, knowledge sharing, and continuous improvement within a training or organizational setting.
• Service-Oriented Mindset: Genuine passion for supporting the professional growth and development of others. Commitment to delivering high-quality training experiences that empower individuals to succeed in their roles and contribute to organizational success.

Preferred Skills & Qualifications

Other Desirable Skills

· Certifications: Relevant certifications in training, instructional design, or related fields.

· Experience with Learning Management Systems: Familiarity with LMS platforms for delivering and managing training programs.

· Knowledge of Accessibility Standards: Understanding of accessibility standards and best practices for digital content.

· Government Experience: Prior experience working within a government or public sector environment is desirable.

· Continuous Learning: Commitment to staying updated on emerging trends and best practices in digital training and content management.

Administrative Considerations

The Digital Training Specialist will work as part of an enterprise Digital Service team. They will work iteratively on multiple website projects using agile sprints. Work will be assigned based on items in the product backlog associated with overall digital programs and services. These tasks may be adjusted, reduced, or expanded as the projects progress through various phases. The contract employee shall be expected to maintain and provide written documentation on any work performed in conjunction with this engagement.

The engagement will be for a term of up to 12 months. All work will be performed in eight (8) hour shifts, Monday to Friday, excluding State holidays. If workflow dictates an on-site presence is not needed, consultant may work remotely. All extended remote work will need approval by Chief Digital Officer or the designated manager. Payment will be on a time and material basis and paid only for hours worked. State Agencies are in downtown Hartford and the Greater Hartford area. Local Travel Reimbursement is not provided.

Use of State Resources: The contractor will share a dedicated office space and will be provided with all computer hardware and software needed to execute and perform the duties for this program.

Security/Privacy Considerations: Information accessible by the contractor may be sensitive, confidential or subject to the Privacy Act and/or HIPAA considerations. Contractor personnel must be familiar with and comply with the provisions of appropriate regulations and/or instructions. Signing of a confidentiality agreement will be required. Daily sign-in to the facility may be required. The contractor employee must always display an access badge while present in state facilities. A background check will be required.

Job Type: Contract

Pay: $60.00 - $70.00 per hour

Experience level:

• 3 years

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: Remote