Address
Form of workAssociate Governmental Program Analyst:
Under the direction of the Information Officer II, the Associate Governmental Program Analyst (AGPA) performs the more varied and complex duties of a journey-level analyst on a skilled team that plans, produces, and evaluates high quality social media and website content to successfully implement both Department of Child Support Services (DCSS) and Local Child Support Agency (LCSA) external communication objectives. The incumbent manages multiple social media platforms, promulgates analytics reports for DCSS and LCSA audiences, and performs ongoing maintenance and operations of the DCSS public website and social media channels, working collaboratively with all division information owners to ensure accurate and timely dissemination of information, appropriate two-way communication options and other departmental and branch requests pertaining to social media, website and intranet as needed.
Staff Services Analyst:
Under the supervision of the Information Officer II, the Staff Services Analyst (SSA) assists in planning, producing, and evaluating high quality social media and website content to successfully implement both Department of Child Support Services (DCSS) and Local Child Support Agency (LCSA) external communication objectives. The incumbent assists with the management of multiple social media platforms, produces analytics reports for DCSS and LCSA management, assists with ongoing maintenance and operations of the DCSS public website and social media channels, working collaboratively with all division subject matter experts to ensure accurate and timely dissemination of information and other departmental and branch requests pertaining to social media, website and intranet as needed.
You will find additional information about the job in the Duty Statement .
Working Conditions
DCSS is a diverse, family-friendly organization. The headquarters office is located in Rancho Cordova convenient to Highway 50, with free parking, close to restaurants and shopping. The facility consists of standard office workspace, within a 2-story building, and may require sitting for long periods of time while using a personal computer, reviewing documents, and attending meetings. The position requires occasional travel to off-site meeting locations, conferences, or training. The work environment is fast paced and requires the incumbent to be flexible, use good time management practices, and effectively identify priorities to complete assignments timely.
Telework may be offered for this position under Government Code 14200 for eligible applicants residing in California; however, changes to the telework program are at the department's discretion. Remote-centered employees may be required to report in person to Rancho Cordova headquarters and/or offsite events or locations, as determined by management, and will be required to utilize a shared workspace or "hotel" when working in the office.
Minimum Requirements You will find the Minimum Requirements in the Class Specification.
- ASSOCIATE GOVERNMENTAL PROGRAM ANALYST
- STAFF SERVICES ANALYST
- Job Application Package Checklist
- Duty Statement
Position DetailsJob Code #:
JC-406578
Position #(s):
817-130-5393-710
Working Title:
Digital Communications Analyst
Classification:
ASSOCIATE GOVERNMENTAL PROGRAM ANALYST$5,518.00 - $6,907.00 A
Shall Consider:
STAFF SERVICES ANALYST
$3,534.00 - $4,428.00 A
$3,826.00 - $4,789.00 B
$4,588.00 - $5,744.00 C
# of Positions:
1
Work Location:
Sacramento County
Telework:
Telework
Job Type:
Permanent, Full Time
Department Information
START ON A NEW JOURNEY TODAY!
The Department of Child Support Services (DCSS) promotes parental responsibility to enhance the well-being of children by providing child support services to establish parentage and collect child support. This is a great opportunity to work for a progressive and innovative organization that cares about children, and to work with individuals who value and care about their staff. DCSS provides an environment where creativity and productivity are encouraged, recognized, and rewarded.
For more information about DCSS, visit: https://childsupport.ca.gov/
Special Requirements
- The position(s) require(s) a Background Investigation be cleared prior to being hired.
- Fingerprint/Criminal Record Clearance is required before hire.
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 12/24/2023
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Department of Child Support Services
Attn: C&H Analyst
Personnel Services
11150 International Drive
Rancho Cordova , CA 95670
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Department of Child Support Services
C&H Analyst
Personnel Services
11150 International Drive
Rancho Cordova , CA 95670
08:00 AM - 05:00 PM
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
- Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
- Resume is required and must be included.
- Other - Cover Letter
- Statement of Qualifications -
In addition to the required documentation listed above, a Statement of Qualification (SOQ) must be submitted with your application. Please see the Statement of Qualifications and Instructions section below for more detailed instructions.
BenefitsBenefit information can be found on the CalHR website and the CalPERS website.
Contact Information
The Human Resources Contact is available to answer questions regarding the position or application process.
Human Resources Contact:
C&H Analyst
(916) 464-5200
personnelhelp@dcss.ca.gov
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:
EEO Officer
(916) 464-5018
dcsseeod@dcss.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Additional Application Instructions
A completed application package must be received in the Human Resources Branch or postmarked by the final filing date and include the following:
- On the Examination/Employment Application (STD. 678) enter the Job Control Number and Position Title in the "Examination(s) or Job Title(s) For Which You Are Applying" Section.
- "To" and "From" dates (Month/Day/Year) & total hours worked per week for all employment history listed on the STD. 678.
- Name, address, & phone numbers of current & former employers and supervisors MUST be listed on the STD. 678.
- Cover Letters, Resumes, Statement of Qualifications, etc. DO NOT replace the required STD. 678.
- "To" and "From" dates (Month/Day/Year) listed on the Resume (if applicable).
- Do not include your Social Security Number, method of eligibility, or LEAP information in your application package.
Failure to provide the information listed above may disqualify you from consideration for this recruitment.
Electronic applications submitted through your Cal Career account are highly recommended. Applications submitted electronically must be received by 11:59 p.m. on the final filing date.
If you are unable to apply electronically through your Cal Career account, please mail the required application package to the mailing address provided above in the "Application Instructions" section. Applications submitted by mail must be postmarked before or on the final filing date. Mailed applications must include a signature.
If you are using education to meet the Minimum Qualifications for this position, please submit a copy of your unofficial college transcript(s) or diploma. An official, sealed college transcript(s) will be required upon appointment to the position.
For all questions regarding your Cal Careers account, you may contact the Cal Career Unit at 1-(866) 844-8671.
All other questions you can send an email to personnelhelp@dcss.ca.gov or call 1-916-464-5200.
Statement of Qualifications Instructions
In addition to the required documentation listed above, a Statement of Qualification (SOQ) must be submitted with your application. Please see the Statement of Qualifications and Instructions section below for more detailed instructions.
The Statement of Qualification (SOQ) is a narrative description of how an applicant's education, experience, knowledge, skills, and abilities meet the qualifications for the position. The SOQ serves as a documentation of each candidate's ability to present information clearly and concisely in writing.
PLEASE NOTE: Resumes, letters, and other materials will not be evaluated or considered as responses to the Statement of Qualifications.
DISCLAIMER:
Applicants whom fail to submit a SOQ as required will be screened out from the selection process.
INSTRUCTIONS:
•Must be typed
1" Margins
Font must be Arial 12-point (not higher or lower)
Not to exceed three pages
Single-sided, Single-spaced
Indicate the corresponding criteria number for each response
CRITERIA/CRITERION:
1. Describe your experience with Hootsuite or any other social media management tools.
2. Describe your experience with Website Accessibility.
3. Provide two specific examples of social media or web-based campaigns that you have developed. Please include all channels utilized and any specialized software or applications used for publishing and analysis.
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
