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SalaryWhat Makes a Honda, is Who makes a Honda
Honda has a clear vision for the future, and it’s a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals.
At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company that serves as a source of “power” that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize “the joy and freedom of mobility” by developing new technologies and an innovative approach to achieve a “zero environmental footprint.”
We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team.
If your goals and values align with Honda’s, we want you to join our team to Bring the Future!
Support enabling strategic outcomes agreed upon by Executive Leadership as requirements for HONDA business transformation, including:
- Customer Experience (CX) department is working to build customer loyalty by improving customer satisfaction and creating promoters. We will transform the customer experience across all channels and improve associate & dealer experience through the improvement of systems, processes, and capabilities. We honor customer preferences, offer a personal touch, and value each interaction as a brand-appropriate relationship-building opportunity.
- This role will be a key team member on an Agile Product Team within the CX Department. Responsibilities include: working in a product (scrum) team, completing business and some technical analysis supporting key initiatives, building business cases, recommending and implementing business processes and/or system solutions, conducting UAT, supporting release management at all stages, providing user support, prepare and deliver user training, and develop communication materials for a variety of stakeholders.
- This position requires extensive collaboration with AHM associates, IT, consultants, contingent workforce, and vendors.
- Management of Customer Data Platform and its data safe from enterprise misuse.
KEY ACCOUNTABILITIES
Advance agile development cycle product or group of products
- Assist Product Owner and Assistant Manager manage and maintain integrity of the Customer Data Platform through analyzing, testing, and validation of new business rules.
- Participate in Agile development processes including backlog management, sprint planning and demos.
- Collaborate with cross-functional teams to prioritize features and improvements based on business impact and customer needs.
- Support the gathering, analysis, and documentation of business requirements for the 1C1H product.
- Support the harmonious flow of work among multiple business and IT teams.
- Collaborate with developer teams during design and development phases.
- Work closely with the Data Privacy Governance group and AHM security groups to maintain the customer data safe.
- Work with ECRM IT to monitor product health (system performance) to identify opportunities for product improvements, new features, and functionality.
- Support translating product knowledge to customer / dealer needs. Create compelling cases to advocate for product and influence business decisions.
- Maintain an access log of all Customer Data Platform users and their business justification for accessing the tool
- Conduct change impact analysis and creates change management communication & training plans based on product owner’s direction.
- Support product owner to guide vendors who support product, monitor vendor performance.
- Coordinate communication with stakeholders to ensure alignment of product roadmap and business goals.
- Provide support for Results Delivery efforts to identify synergies and interdependencies among working teams. Support and collaborate with Initiative Teams, IT, etc. to track KPIs, coordinate PDCA on deployed projects, and successfully transition new work to production management.
QUALIFICATIONS, EXPERIENCE, SKILLS
- BS/BA Computer Science, Data Analytics, Data Governance, or related field; or equivalent professional experience supported by subject matter training.
- 3-5+ years of experience in business analysis, product management, or enterprise strategy development
- Customer Data Platform, CRM, or Master Data Management experience
- Automotive industry experience a plus
- Project management / agile a plus
- Prior experience in a team environment and the ability to interface with all levels of management needed
- Intermediate to advanced SQL skills
- Automation through Python or R
- Excellent customer service and problem-solving skills.
- Curious, questioning skills to gain understanding and build support.
- Adaptable with proven track record of growing responsibilities.
- Experience working with consumer-facing software products.
- Working knowledge of JIRA or similar system.
- Strong attention to detail, testing to identify defects, and ability to drive remediation
- Analytical proficiency. With limited direction, ability to analyze complex business problems and provide clear guidance, implications and recommendations. An independent systematic and results oriented approach
- Highly versatile able to work in extremely fast-paced, frequently ambiguous work environment; ability to self manage.
- Excellent communication skills and create supporting materials (including powerpoint slides, illustrations, etc).
- Able to coordinate multiple initiatives simultaneously.
- Strong organizational skills.
- Self-motivated with strong organizational and project coordination skills.
- Ability to communicate effectively with internal and external customers as well as non-technical and technical personnel.
- Strong verbal and written communication skills.
- Skilled at questioning, using evidence to persuade.
- Ability to manage complex initiatives with multiple elements and stakeholders.
- Ability to present complex positions and strategies for business decisions, processes, and plans.
- Ability to work effectively with AHM staff, IT staff, 3rd party vendor staff.
- Ability to interact with other Honda company's personnel, builds strong relationships at all levels and across all business units and organizations, and understands business imperatives.
WORKSTYLE
Hybrid
BENEFITS AND TOTAL REWARDS
What differentiates Honda and makes us an employer of choice?
Total Rewards:
- Competitive base salary
Pay will be based on several variables that include, but not limited to geographic location, work experience, education, etc.
- Annual Bonus
- Industry-leading Benefit Plans (Medical, Dental, Vision)
- Paid time off, including vacation, paid holidays, sick time, and personal days
- 401K Plan with company match + additional contribution
Career Growth:
- Advancement opportunities
- Career mobility
- Education reimbursement for continued learning
- Training and Development programs
Additional Offerings:
- Wellbeing program
- Community service and engagement programs
- Product programs
- Free drinks onsite
Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.
