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Form of workSalary Range: $89,400.00 - $111,800.00
Exact compensation may vary based on skill, experience and location.
Exact compensation may vary based on skill, experience and location.
POSITION PURPOSE
Responsible for working closely with business teams to support business objectives associated with SAFE’s overall strategies and digital service offerings. Technology platforms include, but are not limited to, DocuSign, Digital Banking custom applications, and internal custom applications. Leads industry standard technology innovations, integrating with other SAFE technology systems to deliver transformational digital services. Responsible for leading, testing, and implementing highly complex solutions, continued release support, production support, and continued enhancements to extend platforms and custom applications.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
- Function as the technical digital platform lead on Digital Banking and IT projects, as assigned.
- Serves as liaison between Digital Banking, and business users, with both business and technical expertise.
- Review, analyze, and evaluate member and user needs to create system solutions that support overall business strategies.
- Create system requirements, define scope and objectives, and create system specifications that drive system development and implementation.
- Elicit clear business objectives and requirements from both business and technical stakeholders.
- Deliver quality functional specifications (Agile User Stories) for management review.
- Perform QA testing of project features, as specified in requirements user stories, including testing with a variety of technology devices (mobile/desktop app, IOS/Android devices, etc.), as deemed necessary.
- Support business UAT testing of project features, as specified in business requirements.
- Responsibilities include representation of changes in IT Change Advisory Board (CAB) meetings to communicate technology changes for business objectives to IT staff and management.
- Perform troubleshooting and analysis to assess root cause of application and data issues.
- Facilitate the resolution of reported issues, directing the necessary resources as each item warrants.
- Work closely with peers, business owners, or management to analyze and identify gaps between processes and systems.
- Participate on product or department teams, aligning the online user experience with SAFE’s short- and long-term goals.
- Maintain an up-to-date working knowledge of platforms, features and expanded capabilities of each platform, including regular vendor meetings to discuss strategies and roadmaps associated with SAFE’s digital service offerings.
- Maintain a high degree of business functional knowledge and current automated technologies, languages, and tools.
- Remain knowledgeable and up to date on cutting-edge technology and new offerings in the digital space.
- Process service requests received from credit union teams, as applicable.
- Analyze and identify cross-functional impacts of business groups and systems by working closely with leadership and technical peers.
- Work with senior technical staff and Digital Banking leadership to further analyze and decompose system requirements at a more granular level.
- Maintain basic to intermediate architectural awareness of application layers (UI, shared core services, external interfaces, data services, etc.).
- Follow Agile and Scrum methodologies.
- Participate in meetings with SAFE internal business teams, as well as third-party vendors, with clear agenda items to meet objectives and define next steps for both projects and production support.
- Act as main point of escalation for the business when escalated production support issues arise.
QUALIFICATIONS
Education/Certification:
Bachelor's degree or higher in information technology, engineering, or a related field from a four-year college or university; OR five years of related work experience and/or training in the analysis, design, testing, documentation, and implementation of software applications.
Certification:
- Platform-specific certifications preferred.
Required Knowledge:
Financial experience in a credit union or other financial institution preferred. Experience with intermediate requirements analysis. Experience with data analytics and business intelligence. Knowledge of SAFE’s mobile and online products. Experience with project management, Salesforce, DocuSign, and ITIL preferred. Experience with SharePoint, including Nintex Workflows, Digital Forms, and Document Generation. Working knowledge of fulfillment systems and concepts; custom application project implementations; Agile and Scrum methodologies
Experience Required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Skills/Abilities:
· Familiarity with Word, Excel, Visio, PowerPoint, and SharePoint.
· Excellent verbal/written communication skills.
· Ability to operate in a complex, fast-paced technical environment.
· Ability to effectively manage workload across a multitude of projects.
· Ability to work well under pressure with high attention to detail.
· Ability to interpret business and technical requirements.
WORK ENVIRONMENT/PHYSICAL DEMANDS SUMMARY
LANGUAGE SKILLS
- Excellent communication skills (verbal, written, listening skills, and empathy).
- Expert ability to build relationships with other leaders, business partners, and stakeholders.
MATHEMATICAL SKILLS AND REASONING ABILITY
- Ability to interpret a variety of instructions furnished in written, oral, or schedule form.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- While performing the duties of this job, the employee is regularly required to sit and talk or hear, and use hands to finger, handle, or feel objects, tools, or controls.
- The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl.
- The employee must occasionally lift and/or move up to 10 pounds.
- Specific vision abilities required by this job include close vision.
- The noise level in the work environment is usually moderate.
INTENT AND FUNCTION OF JOB DESCRIPTIONS
This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.
Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.
