Digital Product Control Manager - Business Operations - Vice President

Are you ready to utilize excellent problem solving skills, and relish the opportunity to rethink established processes from first principles, to deliver a truly digital experience? You have found the right team.

As a Digital Product Control Manager in the Business Operations team, you will guide and support Digital Product Managers, Designers and Technologies with their decision-making on any operational risks associated with our programs of work, and have a passion for enabling teams to deliver better customer outcomes by maintaining a strong and consistent controls environment. You will be responsible for effective risk & controls management; supporting the business through identification of control weaknesses and recommendations for improved effectiveness; articulating business impact and associated risk; educating the business on proactive measures to remediate and improve their risk posture. You will be navigating change and contribute to delivering responsible growth and a truly customer centric experience. The Control Management team proactively and strategically partners with teams right across the Digital, Data and Product organization to enable innovative new products and channels through the design of appropriate controls to mitigate the risks we face as an international retail bank. We aim to balance these sound controls with efficiency, through smart process and automation. The group's number one priority is to enable business innovation, while keeping the firm safe, stable and resilient.

Job Responsibilities:

• Create a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols
• Review and analyze program related data (e.g., KRI/KPI) to support business-related programs and strategies
• Provide leadership support for the end-to-end execution of the Risk & Control Self-Assessment, including control breaks and resolutions, to reduce financial loss, regulatory exposure, and reputational risk
• Engage with control colleagues across the firm, business, operations management, legal, compliance, risk, audit, regulators and technology control functions
• Build and cultivate a culture focused on partnership, collaboration and transparency with the product teams, and other functions while serving as a subject matter expert and point of escalation for meeting control obligations
• Ensure risk impacting the business is identified, quantified, communicated and managed, including recommendations for resolution and identifying the root cause and key themes
• Partner to identify optimal outcomes, developing creative solutions to manage risk and improve the customer experience while ensuring that controls are properly designed, sustainable and operating effectively
• Partner with Third Party Oversight teams to ensure effective risk management of vendors engaged by business teams
• Implement the control framework for data risk management and ensure that data controls become a natural part of the product development lifecycle
• Help to advise and educate partners on identifying risks and designing effective controls, to deliver innovative digital experiences within risk appetite
• You will be part of the Control Management function, which includes responsibility for risk and control management in the 1st line of defense

• Bachelor's degree or equivalent experience required
• 5+ years of demonstrable experience supporting the development of Digital Products and giving consideration to any risk and control requirements
• Proficient knowledge of control and risk management concepts with the ability to design, create, and evaluate a Risk & Control Self-Assessment in conjunction with business partners
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio)
• Exceptional problem solving and analytical skills , solid critical thinking and analysis in technical scenarios, attention to detail and able to synthesize large amounts of data and formulate creative and innovative solutions to complex problems
• Able to think about a problem from first principles, taking innovative approaches to address user needs and to work effectively in highly agile environments, delivering value whilst dealing with high degrees of uncertainty and continuous change
• Experience working in financial services or a highly regulated industry
• Understanding of control and risk management concepts with the ability to evaluate adequacy of the business control environment
• Comfortable working with modern collaboration tools like Jira, Confluence, Teams etc.
• Able to work autonomously to affect change - flexible, adaptable to shifting priorities; manages competing priorities to achieve the most effective result and able to work in a fast-paced, results driven environment

• Working in a matrix management model across globally diverse, virtual teams to deliver strategic initiatives and commitments, ideally leveraging product and Agile principles
• 7+ years of financial service experience in controls, audit, quality assurance, risk management, or compliance
• Networking -interpersonal skills; exceptional collaboration, openness and relationship building skills
• Process analysis and design acumen - ability to understand a process and associated risk to inform control design

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans

Base Pay/Salary
Palo Alto,CA $118,750.00 - $190,000.00 / year