Desktop Technician

Hours - Monday through Friday, 8:30am – 5 pm.

 RESPONSIBILITIES:

• Work with the Service Desk, other PC Technicians and Senior Technicians for Client PC support needs.
• Participate in Hardware & Software deployments; Installation of operating system on PCs; Follow Hardware and Software procurement usage guidelines.
• Responsible for all work in progress assigned to ensure completion of tasks and proper communications. Reconcile client demand for services with available resources; record all support activities for proper measurement of work performed.

 COMPETENCIES:

• Must enjoy solving a wide variety of problems on a continual basis.
• Skills and experiences with the use of technology in a business environment, including exposure to Service Desk Support, data networks, and application environments.
• Experience with customer service functions in PC support.
• demonstrated exceptional organizational skills; familiarity with Windows operating system; familiarity with Apple iOS; ability to ascertain the criticality of incoming requests.
• fundamental understanding of Outlook and Office Applications.
• Ability to translate technical terms into non-technical language; understanding of computer terms and acronyms; Must be able to follow departmental processes and procedures,
• Ability to follow and document resolutions using Knowledge Management tools, proficiency with Laptop/PC Repair.
• Experience with FedEx Shipping helpful.

 QUALIFICATIONS:

• At least two or more years of experience in computer support.
• Excellent customer service, interpersonal, organizational and communication skills, ability to work in a fast-paced changing environment.
• Must be flexible to work outside of assigned hours.

Skills/requirements

a. Must be proficient with Windows Operating systems.

b: Must be proficient with Microsoft Office applications.

c: Must have proficiency with PC imaging applications.

d: Some proficiency with Laptop/PC Repair helpful

e: Must possess a valid driver’s license.