Desktop Technician

Role : Desktop Technician

Location: Kansas city, KS (Onsite)

Duration: Fulltime Role

MOI: Telephonic / Skype

Technical/Functional Skills:

Infrastructural support to the end user clients by responding to all incoming service requests/incidents for PCs/laptops. The individual will support, install, and fix PCs, laptops, printers, scanners, mobile devices, and other computer assets in an organization.

Updating ticket on IT service management tool with proper work notes.

5 days onsite work from office.

Roles & Responsibilities:

Deskside Management, Touch Support, Local IT, Imaging, O365 Support, Investigate and troubleshoot software and desktop issues.

Provided all desktop, laptop, printer, and proprietary software support and administrative functions to support desktop user issues.

Remote support & troubleshooting of end user issues.

Windows OS, MacBook support

Zscaler troubleshooting.