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Job Description: ***Desktop Support Lab Technician***
IMPORTANT TO KNOW:
1. Local candidates who can work at designated *** location required.
2. Resource will be paid as a W-2 employee by the staffing supplier.
3. Staffing suppliers please do not contact the hiring manager directly. Only suppliers in scope of the *** CWM program can submit candidates for this position.
JOB SUMMARY
This position is for daily onsite desktop support at our Caledonia location. This position will involve working independently and within a team. This position will require strong problem-solving skills to provide support for desktop hardware, software, and peripheral devices. Additional responsibilities include Executive support, AV conference room support, and escalation point for the Caledonia campus.
The role requires a customer first mindset.
JOB RESPONSIBILITIES
Job responsibilities include but are not limited to the following areas of desktop support.
" Checks and maintains conference rooms to make sure they are working properly.
" Responds to and resolves issues from email, chat, phone, and Service Now ticketing system.
" Document, track, and monitor problems to ensure timely resolutions as defined by our internal Service Level Agreements.
" Creating/Updating knowledge-based support articles.
" Triage and trouble shoot unfamiliar issues.
" Must be able to lift and place equipment of varying weight.
" Must be proficient with Microsoft Office.
" Use of collaboration tools (Webex/MS Teams) is a preferred.
" Must have fundamental knowledge of computer networking.
" Must provide exemplary customer service to all customers interacting with End User Computing.
JOB REQUIREMENTS
1-3 years of desktop support experience.
CompTia A+, Microsoft Modern Desktop Administrator Associate, Google IT Support Professional certifications are preferred.
INTERVIEW POCESS:
In person interview.
About *** Insurance
*** Insurance has been serving its customers since 1928. We are committed to providing industry-leading products and first-rate services to our customers. Today, we are one of the country's largest insurers of vehicles, homes and small businesses. *** is headquartered in Los Angeles (CA) with additional offices in Austin (TX), Grand Rapids (MI), Warwick (RI), Kansas City (KS), Oklahoma City (OK), Seattle (WA), Wilmington (DE), Cleveland (OH), Plantation (FL), and Phoenix (AZ). We have more than 21,000 employees and close to 6,000 non-employees in our workforce.
Ambition Statement
We re proud of more than 90 years of serving our customers and excited about the future as we continue to evolve to meet their needs. Our ambition is to be the leader in delivering peace of mind, innovating for customers whenever and wherever they need us.
Community Involvement
Giving back, serving others and making a positive impact in communities across the country is at the core of *** social responsibility efforts.
Diversity and Inclusion
Our commitment to diversity and inclusion is the foundation of our organizational culture and we strive to foster an engaging and dynamic workplace. *** Insurance has been recognized for its strong & dynamic culture and has earned top marks in the Corporate Equality Index.
Great Place to Work
Over the years, *** Insurance received recognitions as one of the best places to work. Below are the recognitions we received in just year 2021:
" Fortune Best Workplaces for MillennialsTM 2021
" Fortune 100 Best Companies to Work For 2021
" Fortune Best Workplaces in Financial Services & InsuranceTM 2021
" Great Place to Work's Best Workplaces in TexasTM 2021
" Best Place for Working Parents 2021
" Best Places to Work for LGBTQ Equality 2021
" Los Angeles Business Journal Diversity, Inclusion + Equity Honoree 2021
Corporate Citizenship
https://www.***.com/corporate-responsibility/
Position Comments: This role is onsite.
IMPORTANT TO KNOW:
1. Local candidates who can work at designated *** location required.
2. Resource will be paid as a W-2 employee by the staffing supplier.
3. Staffing suppliers please do not contact the hiring manager directly. Only suppliers in scope of the *** CWM program can submit candidates for this position.
JOB SUMMARY
This position is for daily onsite desktop support at our Caledonia location. This position will involve working independently and within a team. This position will require strong problem-solving skills to provide support for desktop hardware, software, and peripheral devices. Additional responsibilities include Executive support, AV conference room support, and escalation point for the Caledonia campus.
The role requires a customer first mindset.
JOB RESPONSIBILITIES
Job responsibilities include but are not limited to the following areas of desktop support.
" Checks and maintains conference rooms to make sure they are working properly.
" Responds to and resolves issues from email, chat, phone, and Service Now ticketing system.
" Document, track, and monitor problems to ensure timely resolutions as defined by our internal Service Level Agreements.
" Creating/Updating knowledge-based support articles.
" Triage and trouble shoot unfamiliar issues.
" Must be able to lift and place equipment of varying weight.
" Must be proficient with Microsoft Office.
" Use of collaboration tools (Webex/MS Teams) is a preferred.
" Must have fundamental knowledge of computer networking.
" Must provide exemplary customer service to all customers interacting with End User Computing.
JOB REQUIREMENTS
1-3 years of desktop support experience.
CompTia A+, Microsoft Modern Desktop Administrator Associate, Google IT Support Professional certifications are preferred.
INTERVIEW POCESS:
In person interview.
About *** Insurance
*** Insurance has been serving its customers since 1928. We are committed to providing industry-leading products and first-rate services to our customers. Today, we are one of the country's largest insurers of vehicles, homes and small businesses. *** is headquartered in Los Angeles (CA) with additional offices in Austin (TX), Grand Rapids (MI), Warwick (RI), Kansas City (KS), Oklahoma City (OK), Seattle (WA), Wilmington (DE), Cleveland (OH), Plantation (FL), and Phoenix (AZ). We have more than 21,000 employees and close to 6,000 non-employees in our workforce.
Ambition Statement
We re proud of more than 90 years of serving our customers and excited about the future as we continue to evolve to meet their needs. Our ambition is to be the leader in delivering peace of mind, innovating for customers whenever and wherever they need us.
Community Involvement
Giving back, serving others and making a positive impact in communities across the country is at the core of *** social responsibility efforts.
Diversity and Inclusion
Our commitment to diversity and inclusion is the foundation of our organizational culture and we strive to foster an engaging and dynamic workplace. *** Insurance has been recognized for its strong & dynamic culture and has earned top marks in the Corporate Equality Index.
Great Place to Work
Over the years, *** Insurance received recognitions as one of the best places to work. Below are the recognitions we received in just year 2021:
" Fortune Best Workplaces for MillennialsTM 2021
" Fortune 100 Best Companies to Work For 2021
" Fortune Best Workplaces in Financial Services & InsuranceTM 2021
" Great Place to Work's Best Workplaces in TexasTM 2021
" Best Place for Working Parents 2021
" Best Places to Work for LGBTQ Equality 2021
" Los Angeles Business Journal Diversity, Inclusion + Equity Honoree 2021
Corporate Citizenship
https://www.***.com/corporate-responsibility/
Position Comments: This role is onsite.
