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Form of workJob Description
Initial contract expected to last 6-8 weeks, possible extension based on business needs
Required Skills and Experience
- 5+ years of desktop technical support
- 3+ years working in Microsoft 365 software products
- Experience with network peripheral assets e.g. Printers, Audio/Visual
- Experience with deployment/imaging methods using SCCM or Endpoint Manager
- Strong Customer Service skills
- In depth knowledge of Windows Operating Systems
- Demonstrated technology troubleshooting and critical thinking skills
- Ability to focus on deadlines and deliverables
- Interact with end-users to facilitate and promote effective use of information technology within the guidelines of the Agency
- Utilization of the Help Desk system to track end-user requests
- Utilize approved procedures to ensure that hardware and software are deployed, implemented, and supported per company standards/policies
- Effective use of available tools and processes to efficiently and promptly respond to end-user requests
- Provide training, advice, and support to end-users to facilitate use of information technology, including security and appropriate use of assets
- Maintain advanced technical skills with the hardware and software supported by the Desktop Services Organization
- This includes PC's, printers, peripherals, PC Operating Systems, commercial PC software, and communications equipment to provide base LAN and voice support
Education
- Associates degree required
