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Form of workJob Description
Job Description:
- We are actively seeking an IT Support Analyst.
- The responsibilities of an IT Support Analyst include responding to technical queries and issues, resolving problems in a timely manner, and providing technical recommendations.
- Ultimately, a good IT Support Analyst should be able to display excellent problem-solving skills and a solid knowledge of IT solutions.
Mandatory Skills:
- Provide exceptional customer service in person, via phone, and email as appropriate.
- Resolve help desk issues including troubleshooting hardware and software issues.
- Perform user administration duties.
Desired Skills:
- Bachelor's degree in Information Technology or Computer Science.
- Three years' work experience as an IT or Desktop Support Technician.
- Familiarity with networking systems and protocols.
- Knowledge of remote Desktop Support systems including TeamViewer.
Ohm Systems, Inc. is an IT and Healthcare staffing company focused on connecting top tier talent with our clients in the United States government and commercial sector. The company was incorporated in 1998 in the Commonwealth of Pennsylvania. The company has built a reputation for providing exceptional staffing and consulting services. Ohm Systems, Inc. values diversity and inclusivity and is proud to be an equal opportunity and affirmative action employer. It strives to create a workplace that is inclusive of all individuals, regardless of their gender, race, or orientation.
