Desktop Field Support Mobility Technician

About Beacon Systems, Inc

Beacon Systems, Inc, delivers Program Management, Science, Engineering, and Technology Solutions to Federal, Commercial, State, and Local Agencies. We are a subsidiary of Radiant Digital Solutions. Our Technology support to many DoD Agencies, NASA, Voice of America, FDA, and State Agencies such as State of FL, RI, MS, ND, VA, and WV extends our delivery of solutions worldwide.

Position: Desktop Field Support Mobility Technician

Location: Oniste - Phoenix, AZ 85034

Duration: 06 Months+

Work Hours:1st shift

Schedule: The schedule for this position is Monday through Friday, 8:30 a.m. to 5:00 p.m. (1st Shift)

About This Position

Currently there is one (1) 1 st shift vacancy working on the End device team in Technology. This position will be responsible for providing end-user hardware and software support, responding to helpdesk tickets, providing support for Mobile device team, and resolving complex tasks.

Additionally, this position will assist in the troubleshooting of audio/visual issues in conference rooms. Work schedule for this position will be, Monday through Friday 8-5 pm. Alternate work schedules may be acceptable but not guaranteed.

Responsibilities will include but not limited to:

• Responding to helpdesk tickets in a large enterprise environment
• Will procure and issue mobile phones to employees.
• Supporting and troubleshooting cellular devices, tablets, and laptops.
• Enroll each mobile device into an MDM solution.
• Support large conference room Audio/Visual equipment.
• Mobile device support including working understanding of mobile device management tools.
• Perform audits related to mobile devices such as no usage, hardware inventory, etc.
• Participate in afterhours/weekends on call rotation

Job Requieremnets

• Experience providing technical support to end users in a fast-paced environment.
• One year of Active Directory experience.
• Mobile device support knowledge.
• Experience with Remedy helpdesk software.
• Experience with Microsoft Intune
• Experience providing technical support for mobile applications in a network environment.
• Experience with backup/restore software such as Samsung Smart Switch, iTunes, etc.
• Solid troubleshooting skills in desktop computer hardware and software.
• Experience creating and improving technical documentation; documenting the system specifications and design.
• Working irregular hours, second and/or third shifts, weekends, holidays, and evenings is required to support 24x7 operations.
• The successful candidate must pass a Federal background check.
• Only the highest qualified will candidates will be considered.
• Candidate must have excellent communication skills, as they will be providing first and second level support to internal and external personnel.
• Candidate should be able to safely lift 50 pounds.
• Must possess and maintain a valid Arizona driver’s license with a clean record.

Compensation

Compensation for roles at Beacon Systems Inc depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience.