Address
Form of work Location: 605 3rd Ave, Fl 12, New York, NY 10158
Customer Skill requirements for role - Desktop Tech II duties:
Bi-Lingual (English/Spanish) I a plus with strong English communication but not required
Service Now Ticketing - Experience a must
Some A/V support
5-7 years of related desktop experience (Desk-side and Remote)
Windows/Mac experience
Windows 10 OS - Navigating and troubleshooting
Active Directory experience "managing users and computers "
Microsoft Intune - Managing users and devices
Office 365 experience - Troubleshooting
Mobile support
MS Authenticator - Configuring and troubleshooting
SSO - Single Sign On - Troubleshooting
Proficiency in GPO- Group Policy Objects
AV Support Experience
Work shift 8am - 5:00pm M_F (Some flexibility shift to be worked out with customer)
Scope of Activity and Responsibilities:
Test and image desktops and laptops
Maintain, analyze, and troubleshoot, software and computer peripherals
Ability to set up, configure, and add all hardware
Assist client internal technicians with large IMAC's
Provide technical support to end-users via telephone and in person
Assist in developing and documenting improvements to current processes
Assist coworkers in the resolution of end-users' technical issues
Manage (ServiceNow / Clear vision) ticket queue constantly throughout the day
Required Skills and Qualifications:
Hands-on technical knowledge of laptop and desktops, including break / fix
A+ Certification is REQUIRED
Familiar with standard concepts, practices, and procedures within the IT support field
Strong verbal and written communication skills
Experience with Windows OS, Microsoft Office, Internet browsers and email clients
