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Job Description:
Lifecycle Desktop Support Technician -- This role may become a Contract-to-Hire with full benefits after 6-12 months.
This is a 1099 Independent Contractor role with no benefits. Compensation is $36/hour. Location is onsite at the client's location in Rochester, NY. If you agree to these terms, please proceed with your application. Becomes Contract-To-Hire after 6-12 months.
This is a Lead role for someone with prior Lifecycle Desktop Support experience (Hardware Replacement, Windows Upgrades, PC Refresh, etc.) with experience supporting WIN7 / WIN10 and prior Datacenter support experience.
Qualifications:
- Key skills: Windows 7/10, Office 2013/O365, mobile device management.
- Prior experience with desktop imaging is required
- Hardware would range from desktops/laptops/workstations/ thin clients.
- Knowledge of ticketing platforms is key and knowledge of ITIL fundamentals is a plus.
- Prior experience Installing, configuring, and troubleshooting WIN7/10 desktops & laptops
- Prior experience with Apple MAC hardware support
- Excellent Customer Service skills
- Can manage small project teams
- Ability to build rapport with clients
- Strong troubleshooting and critical thinking skills
- Positive and professional demeanor
- Has 5+ years of experience
Responsibilities:
- Provide technical assistance with computer hardware and software
- Resolve issues for clients via phone, in person, or electronically
- Recommend hardware and software improvements
- Track customer issues and resolutions
- Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding basic network/desktop/laptop support, Printers, iPhone, and LAN cable drops.
- Swap-Out and troubleshoot software issues.
- Reimaging computers/hard drives
- IMACD function including installation and decommission
- Backing up and restoring user data
PTYTECH is an IT staffing firm working to simplify the connection between innovative companies and reliable tech talent. Founded on the basis of providing our clients and candidates confidence in their next hire or career opportunity, our staffing experts work diligently to place IT professionals quickly and at the most affordable cost on the market.
Our average placement time of 48-72 hours combined with our very low attrition rate result in lower project deployment costs for our clients. Additionally, we ensure that we vet the organizations that we work with just as thoroughly as we do our candidates, optimizing these professionals for success in their new roles.
