Desktop Support

Description:

Lam has a major initiative to start automating their internal processes and this Desktop Support person will be the start of this initiative. They are undergoing some internal growth and the ticket volume is increasing, so they need some extra hands for Desktop Support. This person is going to be responsible for taking escalations from the ticket que in ServiceNow, walk ups, and working in ITAM for Asset Management. Must know how to prioritize.

Skills:

Desktop, Windows, Hardware, Customer service, Windows 10, Active Directory, microsoft office

Top Skills Details:

Desktop,Windows,Hardware,Customer service

Additional Skills & Qualifications:

Pablo, the supervisors wants techs to be passionate about IT, innovative and Learns on their own. A good qualification question is : what kind of tools/research do you do to continue learning about IT? Self education is key. Another key is strong servant mentality along with strong customer service skills. Punctuality in CRUCIAL.

Experience Level:

Intermediate Level

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The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.