Address
Form of work
SalaryAs we continue to grow our manufacturing foot print we need Desktop Support tech's supporting networked equipment and desktops in a clean room mfg environment. This is a 100% onsite job.
Summary:
The main function of a Desktop Support Specialist is to provide technical assistance to computer system users. A typical technical help desk specialist is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location.
Job Responsibilities:
- Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity
- May install software or perform hardware testing remotely
- Enter commands and observe system functioning to verify correct operations and detect errors
- Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
- Work with Network, IS, Endpoint team to keep machines updated on policies and on network
- Report all workload through tickets in ServiceNow
- Troubleshoot complex connectivity issues with other IT teams
- Support printer connectivity
Minimum Qualifications:
•HS Diploma
- 3+ years experience required
- Verbal and written communication skills, problem solving skills, customer service and interpersonal skills
- Basic ability to work independently and manage one’s time
Job Type: Full-time
Pay: $28.00 - $31.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Professional development assistance
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Application Question(s):
- Are you currently working?
- Have you supported users in a manufacturing environment?
- What do you need for hourly pay to consider a new job?
Ability to Relocate:
- Irvine, CA 92606: Relocate before starting work (Required)
Work Location: In person
