Desktop Support Technician

Onsite Desktop support role with 4 years experience with MS Office and Windows 10. Knowledge of manufacturing environment a plus (Zebra printers and Scanners).

Working onsite

Job Description: Provides day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware.

You are responsible for:

• Installing, configuring, and troubleshooting desktop systems, workstations, servers and network issues in a heterogeneous environment.
• Maintaining passwords, data integrity, and file system security for the desktop environment.
• Communicating highly technical information to both technical and non-technical personnel.
• Recommends hardware and software solutions, including new acquisitions and upgrades.
• Participating in development of information technology and infrastructure projects.
• Assisting in conducting training programs designed to educate an organization's computer users about basic and specialized applications.

o May be internal or external, client-focused, working in conjunction with Professional Services and outsourcing functions.
Including company-wide, Web-enabled solutions.
o May be internal or external, client-focused, working in conjunction with Professional Services and outsourcing functions.
o May include company-wide Web-enabled solutions.

• Supporting manufacturing environment (Zebra printers, Client bar code scanners & Brady printers)

Minimum Qualifications:

• Typical Education and Experience: High School Degree or equivalent.
• 3-5 years' experience in Desktop Support role and ability to trouble shoot Network connectivity issues.
• Experience with Service Now.
• Ability to communicate effectively with users.
• Must have troubleshooting, analytic, and problem solving skills.
• Works effectively in teams.
• Familiar with business tools such as: E-mail, Microsoft Word, Excel, and PowerPoint. Experience with HCM (e.g., Workday) or equivalent ERP product and productivity software desired.
• Familiar with Zscaler.
• Experience dealing with Executive level.
• Familiar with Microsoft Intune.
• Ability to lift up to 35lb and moving throughout the 3-acre campus with multiple buildings/floors.
• Must have prior experience installing/configuring Zebra printers, Brady printers and Client scanners.
• Experience with Dell hardware is a big plus
• Two years experience with Client printers and Safecom.

Job Types: Full-time, Contract

Salary: $25.00 - $39.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Windows: 4 years (Required)
• Microsoft Intune: 1 year (Required)
• Desktop support: 4 years (Required)
• zebra printer: 1 year (Required)

Ability to Commute:

• palo alto, CA 94304 (Required)

Work Location: In person