Desktop Support

Desktop Support

Location: Whippany, NJ
Position Type: Contract-to-Hire
Contract Rate: $23ph
Residency Requirements: MUST be a US Citizen or Green Card Holder to be considered, as no sponsorship is being offered at this time.

YOU WILL GET TO:

• Maintain Asset Inventory database information is correct
• Maintain network Printers toner, ink & waste container
• Create new hire badge
• Assist w/ Asset Disposal
• Assist w/ Network Patch panel & cross connect to Switch Stack
• Assist w/ server and switch migrations as needed.
• IMACs: perform installs, moves, adds and changes
• Monitor inventory of computers and network equipment
• Perform preventive maintenance of equipment as needed
• Troubleshoots and/or resolves problems by providing support services and information for laptops, desktops, and phones
• Provide executive support
• Assist Facilities Services with Relocation support
• Provide orientation to new users of existing technology
• Provide end-user training for hardware and software

EDUCATION REQUIRED

• A+ Training and/or Certification
• MCP Certification

EXPERIENCE REQUIRED

• 2 years in an enterprise environment
• Basic troubleshooting of hardware and software issues
• Knowledgeable in O365, Win10, SCCM and Trend Micro
• Must be customer-facing with strong English skills, written and verbal
• Basic knowledge of Networking fundamentals/protocols ( DHCP, TCP/IP, LAN, WAN )
• Possess the ability to test hardware and peripherals and replace parts and components
• Ability to prioritize workload according to urgency and work independently