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SalaryDesktop Support Analyst ll
The Company:
Ready to make a difference for hospitals while working from home? Start your next chapter at Revecore! For over 25 years, we’ve been at the forefront of specialized claims management, helping healthcare providers recover meaningful revenue to enhance quality patient care in their communities. We’re powered by people, driven by technology, and dedicated to our clients and employees. If you’re looking for a collaborative and diverse culture with a great work/life balance, look no further.
Revecore Perks:
- Medical, dental, vision, and life insurance benefits are available from the first day of employment
- Excellent work/life balance
- Career growth opportunities
- Flexible PTO
- 12 paid holidays
- 401(k) with employer match
As a Desktop Support Analyst ll, you will:
Work onsite at our Cherry Hill, New Jersey location to provide Level 2 support for all IT-related technical end user desktop issues and escalations. You will manage and maintain all end-user desktop hardware, mobile devices, software applications, operating systems, and network connectivity, and provide Tier 1 support for windows, server infrastructure & Revecore deployed applications. The ideal candidate will be a confident and highly organized self-starter with first class communication and problem-solving skills.
Your Day:
End-User facing:
- Provide Tier 2 support for all assigned support desk requests to include: managing, troubleshooting, planning, prioritizing, and tracking work efforts using the Revecore ticketing system to ensure timely resolution of user requests and issues.
- Manage, sort, and track service requests, ensuring proper recording, documentation, and closure in the help desk tracking system.
- Remain customer-focused, conducting follow-up to ensure customer satisfaction and adhering to Revecore best practices and policies.
- Ability to work on-site at our Cherry Hill, NJ location.
Administration:
- Administer tasks in Active Directory, O365 Exchange Accounts and Groups, and VOIP phone systems, maintaining security account access and authorizations for end-users.
- Create/modify login scripts, group policies, and ConnectWise Automate scripts.
- Perform routine patching for desktops, laptops, physical servers, and virtual servers, utilizing patching utilities.
- Maintain and administer Desktop/Laptop encryption processes.
- Perform audits on event logs and monitoring tools, and create/modify monitoring and alerts for server environments and file share server access.
- Image PCs to meet established departmental criteria and create documentation on standard support resolutions for future reference.
- Deploy Windows Servers in Physical/Virtual Environments and oversee printers and print servers.
Additional Duties:
- Participate in IT rotation for after-hours, on-call support, implement special projects or tasks as assigned, and perform light-duty facility tasks.
- Contribute to the team's value through thoughtful discussion and collaboration, developing standard procedures for recurring service request issues.
You’ll be successful if you have:
- 5+ years’ experience working as a Desktop Support Technician or equivalent.
- Experience troubleshooting and installing Microsoft Windows 10, Office 365 and other Microsoft products including but not limited to: Microsoft Active Directory, Microsoft Group Policies
- Experience with remote Citrix, VMware Horizon solutions.
- Experience using ConnectWise Automate or similar remote management s/w for MS scripting & administration.
- Administration experience in Microsoft SharePoint (2010 & Modern), OpenText RightFax, eFax Corporate, VOIP phone systems (Mitel & Fuze).
- Experience with printers and print servers.
- Experience with VMware Virtual Servers (hosts & guests) and Vcenter.
- Strong analytical and problem-solving skills with immense attention to details and capability to identify issues and/or improvements.
- Excellent writing and communication skills (including reading and writing).
- Strong work ethic, positive attitude, and a sense of responsibility.
It would be nice if you had the following:
- Any of the following certifications: Comptia A+, Network+, Security+, ITF+, Server+, M365 Modern Desktop Administrator Associate, MCSE, MTA IT, MCIP, Azure Fundamentals
- Experience working with various hospital systems such as HMS, Meditech, McKesson, Affinity, !DX, Bulldog, Eclipsys, Epic, Cerner, Keane, etc.
- Experience with regulatory and legislative authorities including HIPAA.
Work at Home Requirements:
- A quiet, distraction-free environment to work from in your home.
- A secure home internet connection with speeds >20 Mbps for downloads and >10 Mbps for uploads is required.
- The workspace area accommodates all workstation equipment and related materials and provides adequate surface area to be productive.
Revecore is an equal opportunity employer that does not discriminate based on race, color, religion, sex or gender, gender identity or expression, sexual orientation, national origin, age, disability status, veteran status, genetic information, or any other legally protected status.
We believe that a diverse workforce fosters innovation and creativity, enriches our culture, and enables us to better serve the needs of our clients and communities. We welcome and encourage individuals of all backgrounds, perspectives, and abilities to apply.
We believe that a diverse workforce fosters innovation and creativity, enriches our culture, and enables us to better serve the needs of our clients and communities. We welcome and encourage individuals of all backgrounds, perspectives, and abilities to apply.
