It Desktop Support

Job Type
Full-time
Description
JESCO is a premier dealer of heavy construction equipment and technology in the Northeast and Mid-Atlantic regions. We proudly represent John Deere, Wirtgen, Kleeman, Vögele, Hamm, Ditch Witch, Magni, Topcon, and many more products for purchase, rental, parts, and service. Family-owned and operated for more than 50 years, we are hiring to grow our award-winning company of over 350 employees.
Why JESCO? JESCO offers comprehensive benefits after 30 days of full time employment, along with competitive pay and career advancement. Play an integral role in the daily operations as a Parts Advisor and enjoy on the job training with ample growth and development opportunities. Start an exciting career with JESCO today and be part of the Down to Earth Equipment People!
The IT Desktop Support provides end-user support and troubleshooting for corporate and home office personnel. This person is responsible for the day-to-day maintenance of the local area network hardware, as well as Microsoft, E-mail, AS400, IP Phones, Cell Phones, and firewall administration. This person will work with the IT manager on the implementation of new technologies. He/she will also play a role in coordinating field installations and upgrade initiatives. This would include assisting the IT Manager in facilitating field activities such as upgrading systems with the latest versions of software, the rollout of new hardware and training.
Essential Functions:

• Able to respond in timely fashion to end-user needs and concerns relating to computer business applications (DMS, Fax, Intranet, etc.) and general systems issues (Microsoft Office, E-mail, printing, etc.).
• The IT analyst will orient technical resources working onsite, providing these vendors with all the information needed to assist in supporting the end-users.
• First line support for all software including Microsoft Office, Microsoft Windows, Microsoft Servers, Exchange Server, and Outlook Mail Client.
• First line support for all hardware including HP's, IBM's, Apple's Servers, Monitors, Printers, Access Points, Routers and Switches.
• Identifies diagnosis, and resolves technical problems, problem escalation and solution tracking.
• Day to day maintenance of network servers (backups, administration, hardware maintenance)
• Utilizes interpersonal and communication skills as an IT professional to train, instruct and educate groups and individuals in a team environment.
• Works with IT Manager in designing technical systems and architecture.
• Handles multiple project responsibilities simultaneously, to prioritize work and resolve technical emergencies as they may occur.
• Able to perform Virus removal and repair.

Requirements
1. Networking and Telecommunications (Data)
2. Routers, Hubs, Switches, Wireless and Patch Panels
3. Understanding of TCP/IP WANs and LANs
4. MS Exchange Server and Outlook Clients
5. Microsoft Windows
6. Microsoft Office
7. Windows Servers
8. Internet Connectivity, SMPT, HTTP, FTP
9. Firewalls -(NGFW Preferred)
10. Apple Laptops, Desktops, I-Phones, I-Pads and I-Mac's
11. IP Phones
Education and Experience Guidelines

• Minimum 3 years technical experience
• In-depth network experience required, including TCP/IP, mail gateways and firewalls
• Microsoft Exchange server experience required.
• Minimum 2 years Microsoft Windows server experience required.
• Web server experience preferred but not required.