Desktop / Field Technician

Connection has a fantastic opportunity through our Technical Staffing division for a Desktop / Field Technician in Mundelein, IL. This is a contract opportunity for an outstanding company in the manufacturing industry.

We at Connection offer terrific benefit options for our W2 contractors that start on the first day of the month!

Responsibilities:

·         Provide professional support for end users of personal computers or their associated networks, hardware, software, or peripherals

·         Receive referrals from tier 1/help desk support and troubleshoot, diagnose and resolve more complex operating errors

·         Install and configure software or hardware updates or patches

·         Evaluate and resolve network connectivity or communications systems issues

·         Develop and maintain documentation related to systems or workstations and may provide user training

·         Ensure systems and workstations are compliant with organizational policies and security standards

·         May set up and deploy new user workstations or accounts

·         May assist with IT asset tracking

·         Adhere to 5S standards (e.g., maintain cleanliness of work area, etc.)

·         Follow all Safety, Environmental and Quality policies and procedures

·         Be open to occasional travel, including day trips and overnight stays within IL. Travel expenses will be reimbursed.

Qualifications:

·         Minimum of 4 years of experience in desktop/service desk support.

·         Expertise in O365 and Active Directory administration.

·         Strong desktop troubleshooting skills for both hardware and software issues.

·         Excellent communication skills, both verbal and written.

·         Ability to work independently and handle tasks with maturity.

·         Flexibility to travel occasionally, including day trips and overnight stays.

·         White glove mentality with a focus on delivering exceptional customer service.