Address
Form of workResponsibilities:
Resolve issues and requests escalated from the Service Desk which require onsite support. Respond to Service Desk referrals of end-User requests for help solving PC/MAC hardware, software, peripheral or production equipment related problems or issues.
Experience in a deskside support role, performing activities including, but not limited to:
Resolving issues related to operating systems and core office applications.
Resolving tickets within the customer SLAs (ServiceNow ticketing system)
Configuring and maintaining operating systems for end-User devices.
Loading operating system images, configuring settings, testing and distributing operating system images for User devices.
Scheduling, managing, and executing standard installation and setup of new hardware, desk moves (laptops/desktops/telecom and peripheral devices) and changes.
Managing break/fix incidents for hardware.
Configuring, deploying, maintaining, troubleshooting, and supporting computer workstations, laptops, printers, mobile devices, phones and other computer and equipment.
Required Professional and Technical Expertise, Certifications, Languages, etc.:
Experience supporting Windows 7-10 operating systems, network security practices, and anti-virus programs. Working knowledge of office automation products and Computer Peripherals, such as printers and scanners. Technical knowledge with respect to the software, end-User hardware/desktop configurations, and peripherals identified in the Contract Documents
Preferred, but not necessary:
Knowledge of Active Directory, SCCM, Apple IOS and ServiceNow are preferred. MCDST, MCSA, CompTia A+, Security+, HDI-CSR / HDI TSP, ITIL Foundation, Associate's Degree in Computer Science, Computer Information Systems or other related fields is preferred.
Resolve issues and requests escalated from the Service Desk which require onsite support. Respond to Service Desk referrals of end-User requests for help solving PC/MAC hardware, software, peripheral or production equipment related problems or issues.
Experience in a deskside support role, performing activities including, but not limited to:
Resolving issues related to operating systems and core office applications.
Resolving tickets within the customer SLAs (ServiceNow ticketing system)
Configuring and maintaining operating systems for end-User devices.
Loading operating system images, configuring settings, testing and distributing operating system images for User devices.
Scheduling, managing, and executing standard installation and setup of new hardware, desk moves (laptops/desktops/telecom and peripheral devices) and changes.
Managing break/fix incidents for hardware.
Configuring, deploying, maintaining, troubleshooting, and supporting computer workstations, laptops, printers, mobile devices, phones and other computer and equipment.
Required Professional and Technical Expertise, Certifications, Languages, etc.:
Experience supporting Windows 7-10 operating systems, network security practices, and anti-virus programs. Working knowledge of office automation products and Computer Peripherals, such as printers and scanners. Technical knowledge with respect to the software, end-User hardware/desktop configurations, and peripherals identified in the Contract Documents
Preferred, but not necessary:
Knowledge of Active Directory, SCCM, Apple IOS and ServiceNow are preferred. MCDST, MCSA, CompTia A+, Security+, HDI-CSR / HDI TSP, ITIL Foundation, Associate's Degree in Computer Science, Computer Information Systems or other related fields is preferred.
