Deputy Director - Safe Way Forward

Summary: 

Safe Horizon's Safe Way Forward Program provides comprehensive trauma-informed client-centered services to families who are affected by intimate partner violence and are involved in the child welfare system. Our goal is help those who have experienced physical, emotional or other forms of abuse to establish long-term safety and healing from the effects of trauma. Safe Horizon uses a client centered, trauma informed, anti-oppressive approach to supporting clients.

Responsibilities: 

The Deputy Director is responsible for the operational and administrative oversight of the Safe Way Forward Program. The Deputy Director provides direct supervision to Parent Coaches, Administrative Coordinators, and the Quality Assurance Manager to provide administrative and peer support for the fulfilment of services to survivors of domestic violence, their children and the person causing harm (separately). Duties may include some or all of the following: 

• Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens, into your work with clients. Coach and guide staff in their client practice that reflects these approaches. 

• With the Senior Director, inform and implement all program start-up activities including hiring program staff, developing staff training and team development plans, developing partnerships within Safe Horizon's programs and the Administration for Children's Services 

• Review all family information presented by ACS to the program for intake; manage intake through Connections and PROMIS 

• Prepare for and support case disposition meetings facilitated by the Clinical Director 

• Responsible for staff scheduling and coverage, including case assignment 

• Work closely with QAM ad Research and Evaluation Department to manage program data and oversee practice quality 

• Work closely with Program Leadership to develop new policies and procedures related to standardized practices 

• Work closely with Program Leadership to implement and sustain quality assurance (QA) systems 

• Prepare and participate in programmatic audits (e.g., internal In-Depth Case Review, PAMS reviews, etc.) 

• Regularly review and prepare data reports for program and organizational leadership 

• Conduct community outreach with other groups, individuals or organizations for purposes of collaborating to ensure that client needs are being addressed 

• Arranges for staff training on-site, at the Learning and Staff Development Center, and off-site 

• Manage all site issues across both program sites in collaboration with Facilities and Property Management.  

• Manage service contracts (e.g., Language Line, Interpreter contracts) 

• Attend trainings relevant to position 

• Coach and develop staff's practice skills in accordance to Safe Horizon's client centered, trauma informed, anti-racist approach 

Qualifications: 

• BA or BS Degree or equivalent relevant experience 

• Three years of administrative and/or supervisory experience in a relevant setting 

• Experience with NYS Connections and NYC PROMIS systems Knowledge  

Required Skills:  

• Sensitivity towards and understanding of victimization, especially the experience of survivors of domestic violence and all members of their families including the person causing harm in the family; 

• Excellent written, oral, and interpersonal communication skills. 

• Excellent organizational and project management skills  

• Ability to work under pressure in a calm and reassuring manner; 

• Ability to work evenings as needed and maintain a flexible work schedule 

• Provide some on-call support 

• Basic understanding of computer and systems for managing case records 

• Commitment to anti-racism work 

• Strong supervisory, organizational, team-building, conflict-resolution skills required. 

• Strong oral and written communication skills