Dental Office Manager

Dental Office Manager

Neighborhood Health Association - The Dental Office Manager is responsible for managing the day-to-day administrative activities of the organization’s dental clinics as they relate to the Dental Office functions which include but are not limited to: front office services such as confirming patient appointments, data entry, financial planning for dental patients, overseeing and ensuring the repair and maintenance of Dental Office equipment and other related functions.  These functions are to be performed in accordance with the overall NHA philosophy, policies, procedures and standards.

This position will provide analytical analysis and will assist with the creation of written guidelines, policies and procedures in accordance with all organizational, local, state, federal and industry standards. 

Duties and Responsibilities:

• Front end customer service
• Accurate patient registration in the electronic registration system
• Ensures that scheduling coordinators notify dental clients and affected staff of cancellations and/or scheduling changes in a timely manner.
• On-site insurance verification and financial counseling
• Accurate time of service (TOS) payment collections
• Ensures that dental support staff are scheduled and assigned accordingly to meet dental client needs.
• Assign business office tasks to support personnel during their free time to include contacting patients who have not completed dental work that they have been diagnosed as needing
• Ensures quality front desk services are provided and actively engages in a quality assurance program for these services
• Improves quality by studying, evaluating, and re-designing processes; implementing changes
• Supervising the work of the dental scheduling coordinator – seeing that scheduling is done properly, databases are maintained and that all patient contacts are updated.
• Works with the Revenue Cycle Manager to handle collections, patient financing and other related matters.
• Ensures the dental clinics are stocked with inventory such as dental supplies, tools and medicines.
• Controls the expense of inventory
• Under the supervision and direction of the Chief Dental Officer, handles work scheduling matters, including requests for paid and/or unpaid time off, and approval of department time sheets in accordance with departmental and organizational policies and procedures.
• Stock and ensure appropriate supply of office supplies.
• The Dental Office Manager should see that Dental Office is properly closed and secured in the evening.
• Familiar with the organization’s Fire & Disaster plan and the role of the Dental Support Staff in that plan. 
• Participates in QI/QA meetings and duties as assigned.
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Rare weekend and evening work required.
  

Skills/Qualifications:

• Ability to communicate effectively orally, in writing, face-to-face, and over the phone and professionally with people from diverse backgrounds and at all levels of the organizations.
• Possesses the personal maturity and emotional intelligence to be able to manage working under demanding and challenging circumstances
  • Displays a pleasant and respectful manner when dealing with clients and staff
  • Exhibits patience, understanding and consideration for others
  • Able to work independently toward predetermined outcomes or as a member of a group
• Willingness to perform services of benefit and help to others
  • Must be sensitive to cultural, religious and ethnic diversity
  • Experience in working with medically indigent preferred
• Excellent organization skills to maintain order in the dental clinic(s)
• Strong managerial competencies in the areas of leadership and team development, managerial coaching and mentoring with the ability to effectively manage the support staff of the dental clinics. 
• Ability to organize and prioritize work load in order to meet established schedules, timelines or deadlines.
• A strong working knowledge of medical; specifically dental terminology
• Good sense of financial management
• Must be currently certified in CPR/Basic Life Support as to be prepared for a potential emergency
• Proficient user of medical and/or Dental Office practice management software program(s).
• Intermediate knowledge of general computer functions (Microsoft Windows, Word, Excel, and Outlook). 
• Strong ethics and a high level of personal and professional integrity
  • Ability to maintain patient confidentiality
• Posses a neat and professional appearance. 

This position is  Monday – Friday, no weekends or holidays

We offer a competitive salary and benefits package including Health, Dental, Vision and Life Insurance, a matching retirement plan, Employee Assistance Program, 11 paid holidays and generous PTO.

Please provide your salary requirements when you apply to be considered for an interview for this position.

Neighborhood Health Association (NHA), a Federally Qualified Health Center (FQHC), is the largest community health center system in Northwest Ohio with partnerships that include ProMedica, Mercy Health, and University of Toledo Medical Center. NHA has grown from a single location in 1969 to 12 medical and dental clinics throughout Lucas County. Today we operate multiple health centers including pediatrics, adult medicine, dental services, health care for the homeless, women’s health center, senior centers, and a full-service pharmacy with lab services on site.

For more than 50 years, NHA has placed a strong focus on prevention and empowering individual responsibility in managing their health care and overall well-being. Our services are acutely responsive to the needs of everyone throughout the communities we serve, providing excellent care and the best health practices.

Our Mission: Through our exceptional health care services, we empower and educate, aggressively working to eliminate health care inequities, while supporting personal responsibility for one’s own health regardless of the ability to pay.

We are a drug free workplace, and an Equal Opportunity Employer