Dental Office Coordinator

SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.

Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health, dental, and vision benefits, life insurance and long and short-term disability, and more.

Oversee front desk operations including patient registration, patient check-in and check-out, answering the clinic phone line, training and supervising Patient Access Representatives and Referral Care Coordinators, conducting project work, and development and maintenance of provider schedules.

Key Essential Functions and Accountabilities of the Job 

• Schedules appointments using electronic health record.  
• Establishes and maintains complete, accurate, and current computerized registration for all patients receiving dental services at hub clinic or any of its ancillary and associated clinics.  
• Collects proper documentation from patients including: Native eligibility for beneficiary patients, Notice of Privacy Practices, insurance cards, consent forms, health history forms, and all other necessary forms from patients; verify all resources including private insurance, Medicare, Medicaid, and VA. 
• Answers phones in timely manner and returns voicemails within the hour received. 
• Partners with the billing department and HRSA team to ensure all supplemental fees, copays, and sliding discounts are collected; identifies self-pay patients and explains financial responsibilities.  
• Develops and manages schedules for staff providers and that of locum providers. 
• Manages locum provider visits to ensure coverage for staff providers. 
• Responsible for tracking physician productivity metrics or other reports assigned. 
• Utilizes waitlists to fill the schedule to increase provider productivity and patient volumes.  
• Oversees and ensures smooth operation of medical front office support staff including one-on-one meetings, provides training, and conducts performance appraisals with all Patient Access Representatives and Referral Care Coordinators as assigned. 
• Works with manager to improve front desk operations; responsible for ongoing input for front office policies, procedures, and systems to ensure the highest possible patient care is delivered.  
• Assigned administrative work such as inputting IT tickets, work orders, building maintenance requests, vendor relations, and special projects as assigned. 

Education, Certifications, and Licenses Required 

• High school diploma or equivalent 
• Bachelor’s degree preferred 

Experience Required 

• Two or more years of general office management 
• At least one year in a medical office setting preferred 

Knowledge, Skills, and Abilities 

Knowledge of: 

• Health insurance and IHS eligibility requirements 
• Working knowledge of credit card machines 

Skills in: 

• Strong computer application skills 
• Friendly communication skills during stressful situations and ability to maintain composure 
• Exceptional professionalism and customer service skills 
• Leadership and mentorship skills 

Ability to: 

• Work in a fast paced public work setting 
• Organize, prioritize tasks, and complete projects timely and accurately 
• Use professional judgment and make appropriate decisions in an independent manner 

Computer Skills:   

• Proficient in Microsoft Office Products including Word, Excel and PowerPoint 
• Other SEARHC provided programs