Front Office Receptionist

Job Summary:
Come join a strong team in a friendly working environment. We are seeking a friendly and customer-oriented Front End Associate to join our team. As a Front End Associate, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience from check-in to check-out. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you.

Responsibilities:
- Greet guests with a warm and welcoming demeanor
- Check-in and check-out patients efficiently and accurately
- Answer phone calls and respond to inquiries
- Handle complaints or concerns in a professional manner
- Process payments and maintain accurate records
- Maintain cleanliness and organization of the front desk area

Experience:
- Previous experience in customer service is preferred
- Excellent phone etiquette and interpersonal skills
- Ability to handle difficult situations with patience and professionalism
- Strong attention to detail and organizational skills

Job Type: Full-time

Pay: $18.00 - $26.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Paid time off

Schedule:

• Monday to Friday
• Weekends as needed

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Experience:

• Hotel experience: 1 year (Preferred)

Ability to Commute:

• Fairbanks, AK 99709 (Required)

Work Location: In person