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SalaryCompany: Icon V
Location: Jacksonville, FL
About Icon V:
Icon V – Florida is more than a digital marketing agency; we’re a team of storytellers, strategists, and technologists dedicated to taking your brand to new heights. Founded in 2020, our journey is marked by innovative solutions, successful campaigns, and satisfied clients.
Icon V is currently seeking a detail-oriented and customer-focused individual to join our team as a Data Entry / Customer Service Representative in Jacksonville, FL. This role requires a combination of Data Entry skills and exceptional Customer Service abilities to support our clients and internal teams effectively.
Responsibilities
- Accurately enter customer information, orders, and transactions into the company database.
- Respond promptly and professionally to customer inquiries via phone, email, or chat.
- Provide product and service information to customers, addressing any questions or concerns they may have.
- Process orders, returns, and exchanges according to company policies and procedures.
- Collaborate with other departments, such as sales and logistics, to ensure timely and accurate order fulfillment.
- Maintain customer records and update account information as needed.
- Follow up with customers to ensure satisfaction and resolve any issues or complaints.
- High school diploma or equivalent.
- Strong typing skills and attention to detail.
- Excellent communication and interpersonal skills.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Familiarity with CRM software is a plus.
- Competitive salary
- Health, dental, and vision insurance
- 401(k) retirement plan
- Paid time off and holidays
- Professional development opportunities
