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Form of work
SalaryThe PT Customer Service Representative is responsible for being the front line of communication for FarmArt Produce.
Responsibilities and Duties
- Answer incoming orders from customers via email, phone or voicemail and clearly notate the orders in the system.
- Enter customer data into the system.
- Generate pick tickets for the warehouse staff.
- Highlight add-on or special items on pick ticket for each customer.
- Make changes in the system to existing invoices.
- Resolve any other customer issues when called upon.
- Assist preparing final invoice for the customer.
- Route the invoices to transportation for each driver.
- Process credit requests when drivers return from route and enter them in the system.
- Assist with credit memos.
- Assist with administrative duties as assigned.
Qualifications and Skills Required:
- Excellent verbal, written and customer service skills.
- Friendly, outgoing personality with great phone customer service.
- Ability to multi-task and problem solve.
- Bilingual (English/Spanish) experience preferred but not required.
- Ability to use the computer and programs.
- Ability to work nights, weekends and holidays.
- Light lifting, push or pull up to 20lbs.
- Ability to sit at a desk for long periods.
- Ability to walk into the warehouse occasionally.
Job Type: Full-time
Pay: $17.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
Ability to Relocate:
- Folcroft, PA 19032: Relocate before starting work (Required)
Work Location: In person
