Customer Training Coordinator

Customer Training Coordinator

Key Responsibilities

• Create schedules for training classes, courses and programs
• Track and create reports regarding all aspects of each event
• Develop and distribute training aids, such and handouts, handbooks, or manuals
• Coordinate day-to-day operations of Lowe’s Pro Customer Training program
• Work directly with training providers to confirm availability, schedule training services, coordinate materials as needed, communicate cancellations, invoice reconciliation, issue resolution, etc.
• Provide enrollees with all necessary items and direction prior to the start of the event
• Interface with customers and ensure all training inquiries are addressed in a timely manner
• Assist training sponsor (Strategic Accounts Manager, Branch Manager, etc.) in full cycle planning and execution of training events; maintain regular communications with all parties involved to ensure a positive experience consistent with Lowe’s Pro brand commitment
• Maintain detailed records of all training classes including curriculum dates, location, sponsor, trainer, class topic, attendees and invoices
• Administer surveys to gather feedback from trainers and trainees after each educational session
• Assess instructional effectiveness and determine the impact of training on attendee’s skills and KPIs through collected survey data
• Manage and maintain in-house training facilities and equipment
• Maintain current knowledge on new training methods and techniques
• Assist in coordinating presentation design and layout
• Manage the Lowe’s Pro training calendar (internal and external) ensuring all planned training events are kept up-to-date and information is accurate
• Create and distribute marketing materials internally and externally
• Support the Training Manager in the development of reporting and metrics, other projects as assigned
• The Coordinator will be responsible for supporting the Customer Training Manager and trainers for virtual, simulated, mentoring, on the job training, and professional development classes

Minimum Qualifications

• High School Diploma or GED equivalent
• Minimum of two (2) years of hands-on experience coordinating multiple training events in a corporate setting
• Adequate knowledge of learning management systems and web delivery tools
• Ability to complete full training cycle (assess needs, plan, develop, coordinate, monitor and evaluate)
• Experience with e-learning platforms
• MS Office proficiency with a strong emphasis on MS PowerPoint, Excel and Teams
• Advanced organizational skills with the ability to handle multiple assignments
• Strong communication skills

Pay Range for CA, CO, HI, NJ, NY, WA: $16.42 - $27.37 per hour

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit our benefits page.

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Pay Range for CA, CO, HI, NJ, NY, WA: $16.42 - $27.37 per hour Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.