Gcc Customer Service Representative - Entry

GCC Customer Service Representative – Entry
Location: Austin, TX
Duration: 12 months
Description:
"One Stop Shop" for customers for any type of Services requests.
This includes: Total Kit Management (TKM) Service Agreement Customers, On Demand Customers or Labor dispatch.
Responsible for resolving customer issue from beginning to end.
Works with internal organizations to resolve customer request, including, but not limited to: Field engineer, Logistics, Order Fulfilment, Marketing, Sales and internal organization.
Responsible to process and maintain customer request via emails and phone call in SAP CRM System
Responsible to create and maintain quotations/opportunities/sales orders/service case in SAP CRM system
Responsible in managing customer escalation by working closely with internal stakeholders
Required to use existing procedures to problem solve customer escalation and follow up
Required to maintain excellent communication and positive manner in interaction with customers and internal stakeholders
Required to adhere to business, operation procedures and financial policy
Strong communication skill - written and spoken (Ability to Use Positive Language)
Knowledge of product or service
Strong spoken and written english
Additional language skill - for multiple region support
SAP/CRM/ Supply chain process knowledge is a plus

ICONMA’s Discrimination Disclaimer

As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.