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Form of workJob Description
Are you customer focused? Do you enjoy the challenge of providing IT support over-the-phone? If so, we have the perfect opportunity for you.
Our Customer Support Technicians receive requests for IT assistance from across the country via telephone, email, IM's and chat room notifications. They are responsible for diagnosing and resolving IT problems related to hardware, applications and operating systems. They ensure that service calls from customers are resolved accurately and in a timely fashion with emphasis on superior customer satisfaction. They install and train customers on proprietary car-part services and third-party applications and call customers to upgrade and reconfigure their services. Among other duties, they also perform Help Desk reporting, monitor and resolve Help Desk exceptions, and track and update all trouble tickets with our Product Development staff. They also provide support of peripherals including, but not limited to printers, print servers, modems, DVD and tape drives. Provides support for for third-party software including, but not limited to, ProComm, Alphacom, Powerterm and a variety of anti-spyware and anti-virus programs.
Car-Part.com believes that people are our most valuable asset and provides a competitive salary and benefits package, including 401K, performance-based bonuses and a health/dental/vision plan.
THE IDEAL CANDIDATE MUST HAVE:
- Auto-recycling industry/salvage yard knowledge
- Some PC and networking troubleshooting skills
- Ability to multi-task
- Some experience with hardware and software issues on most Microsoft Operating Systems, XP, Vista, etc.
- Some experience with MS Office, including Outlook Express and Outlook
- Self motivated, detail-oriented, and organized
- Must be proactive and have excellent follow up skills with the ability to prioritize and possess the ability to work autonomously
- Strong verbal and written communication and interpersonal skills
- Patience required with customers not familiar with PCs
- High-speed internet (cable or telephone)
Non-Essential but Valued Skills and Experience:
- Spanish speaking
- Customer service experience
- Some experience with serial communication networks
- Some experience with terminals, modem and printers
- Experience in a Technical Support Call Center
- Knowledge of Salvage yard operations
- General automotive knowledge
- A+ certified
- MSCE certified
Car-Part.com is a Blue Ribbon Small Business Award Winning IT Company located in Ft. Wright, KY. We are a leading provider of software and web solutions for auto recyclers in areas such as inventory searching, web design and hosting, promotion, inventory management, and email services. Our products provide auto recyclers with a comprehensive product suite, which assists them in making their inventory available to all potential buyers including body shops, insurance adjusters, core buyers, and retail customers. Car-Part.com provides outstanding Customer Support while helping recyclers make it easy for their customers to find the best part based on condition, location, availability, brand, and price.
Car-Part.com employees enjoy a great culture, competitive salaries, performance-based bonuses, 401K matching, workplace flexibility, free parking and a casual dress code in a unique software development atmosphere. For full time employees, health care benefits are also available. If you are interested in being part of a high-energy, innovative company, we invite you to submit your resume and explore the opportunities that we have to offer. Be sure to include your salary requirements when applying for this position.
