Customer Support Technician

Note - Candidate must be from Florida only and US CITIZEN AND GC

Experience as a Customer Support Technician (2+ years);

• Experience installing, configuring, and troubleshooting audio-visual and video conference equipment;
• Bachelor’s or Master’s Degree in Computer Science, Information Systems, or other related field. One year of relevant work experience may be substituted for each year of required education.

Responsibilities include but are not limited to the following:

• Provide computer and user support including, but not limited to, installation and configuration of hardware and software, upgrades, patches, and advanced technical support. Monitor service ticket queue and resolve tickets as assigned. Document work performed and resolutions;
• Install, configure, and troubleshoot audio-visual and video conference equipment;
• Perform basic network and telephony support. Provide on-site support for remote troubleshooting by other technical staff;
• Configure and deploy Information Technology resources. Includes, but is not limited to, desktop, laptops, printers, mobile devices;
• Troubleshoot and perform minor repairs to hardware, software, and peripheral equipment, using proven troubleshooting procedures;
• Assist with annual inventory scanning and equipment surplus;
• Install, configure, and update software;
• Participate in team projects, meetings, and assignments;
• Travel to remote sites to resolve IT related issues and/or to deploy resources (25% - 40% of the time);
• Perform other related duties as assigned.
• Ability to lift up to 50 lbs.

Thank you for your interest in doing business with us.

Also, I’d like to remind you that as per the executed Letter of Intent, your company has certified the following below:

• The same Candidate that interviews with our Recruiters will be the one who needs to show up at the Client’s site.
• The same resume submitted under his/her name will belong to that Candidate appearing in person.
• Resumes and Skill Matrixes will be completed fully and accurately and reflected in the resume consistently with verifiable work experience and credentials. Resumes can’t be edited or ‘customized’ to fit the job description.
• References will be of past supervisors at the client companies where you had placed your Candidate.
• You will submit your W2 Employees only.­­
• Any Candidate you submit to us, to the best of your knowledge, is ready to take the job, and remain on it for the duration of the project.
• You will inform us immediately if a Candidate you submitted to us, is hired or in advanced negotiations to be hired by another Client, to limit the damage to our client and our relationship.

Job Type: Contract

Salary: $40.00 - $55.00 per hour

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to Commute:

• Cape Coral, FL 33904 (Preferred)

Ability to Relocate:

• Cape Coral, FL 33904: Relocate before starting work (Preferred)

Work Location: In person