AddressCustomer Support Specialist I - The Toro Company
Who Are We?
The Toro Company is a homegrown, Minnesota-based company that has been in business since 1914. We pride ourselves on providing world-class equipment to help maintain the environment that we love, while putting an emphasis on giving back to the communities that surround us. From residential lawns and gardens to venues such as St. Andrews Links and Target Field, we are a company with a global footprint and a passion for helping people beautify whatever landscape they may be in.
With 100 years of operation under our belt and an average employee tenure of 15 years, come find out what makes The Toro Company - Agricultural Division the best place in Abilene, TX to build a career.
Major Function?
The Customer Service Representative serves customers by being their point of contact. Manage customer information and accounts. Configures, tests, troubleshoots, maintains, and understands mechanical systems, peripherals, and proprietary software.
Sponsorship:
Applicants must be legally authorized to work in the United States. We are unable to sponsor or take over sponsorship of an employment VISA at this time.
Work Location:
This opportunity is based out of Abilene, Texas.Candidates should prepare for 5-days on site.
What Will You Do?
In order to grow and build a successful career with The Toro Company, you will be responsible for:
Receives and responds to inquiries regarding troubleshooting mechanical and software issues. Works remotely to diagnose issues and explain proper operational procedures.
Assist Customers in workflow management and quality assurance which may include the following: inspection of completed orders and technical support resolution with phone support leads.
Assist in the creation and implementation of customer service materials, tools, and channels of communication. Including the review of all support-related processes and documentation for continuous improvement.
Be the point of contact for technical and service escalations.
Attains Subject Matter Expert (SME) knowledge level in assigned areas.
Participates in ongoing training.
Learns software and mechanical systems supported by self-study, attendance of classes or courses, or through in-house training. Maintains a high level of competency in supported TORO proprietary software and mechanics. Responsible for all other duties as assigned.
Demonstrated leadership, and oral and written communication skills.
Thorough knowledge of support policies and procedures, a solid understanding of general business management are highly desired. Demonstrated ability to handle difficult and sensitive situations.
What Do You Need?
To be considered for this role, an individual should meet the following minimal requirements:
Experience:At least one (1) to three (3) years in a phone/headset, Customer Support environment.
Education:Bachelor’s degree preferred in a technical discipline, or equivalent 1-3 years of experience in related industry.
Language Skills: Fluent English and Spanish preferred.
Skills: Strong technical and mechanical skills;Extensive technical or mechanical support experience required with proven hardware technical planning and development.Researches, designs and develops solutions to highly complex technical or mechanical issues.Strong communication, both written and verbal;Great active listening skills; Exceptional interpersonal and rapport-building skills;Patient and empathetic attitude;Strong time management and organizational skills;Adaptability and flexibility;Comfortable working in fast-paced environments;Basic troubleshooting skills; Computer literacy;Phone skills, including familiarity with complex or multi-line phone systems; and Expertise in Customer Support.
Physical Demands:The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully.Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.The employee is required to sit and stand; walk; use hands to touch, handle, or feel; and reach with hands and arms.Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
What Can We Give You?
At The Toro Company, we are always working to make sure our employees know just how valued they are. In addition to a competitive salary, an affordable and top-tier medical/dental/vision plan, 401k, and many other great benefits - The Toro company offers employees at our Bloomington, MN HQ location a variety of perks, including:
Dress for your day - We know you're more productive when you're comfortable, which is why TTC employees are encouraged to take advantage of our casual, corporate environment.
Location– Conveniently located in Abilene, TX.Candidates should prepare for 5-days on site.
Competitive Salary – The pay range takes into account skills, experience, education, and location. It is not common to be hired at or near the top of the range; compensation decisions are dependent on the facts and circumstances of each case. Cash compensation is one piece of our competitive total rewards package. If you need to, you can access your pay early with the One@Work app, formerly the Even app.
At The Toro Company, we are committed to fostering a secure and trustworthy recruitment process for our applicants. Recruitment fraud is a potential threat to job seekers, so please be aware that throughout our recruitment process, you’ll never be required to pay any fees or disclose personal financial details when applying to TTC opportunities.
We are proud to be an Equal Opportunity Employer and consider qualified applicants without regard to race, color, religion, sex (including pregnancy and related needs and conditions, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit based factors. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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