Customer Support Specialist

Company Information

Bearing Distributors Inc. (BDI) is a leading supplier of products and services to manufacturing companies throughout the world. Our commitments to customer service and technical expertise have been the trademark of our success and global expansion. BDI is a subsidiary of Forge Industries - a diversified, privately held company providing high quality products and services to industry.

BDI’s Brand is Success. Success Made Easier is more than a slogan or tag line- it is our promise to our Customers, our Team Members, our Suppliers and our Shareholders. Everything we do focuses on delivering Success to each group.

Job Definition:

The Customer Support Specialist is responsible for customer service through various duties, including but not limited to: entering and maintaining sales orders, purchasing, quotation, over the counter sales, and supporting the outside sales staff.

Responsibilities:

1. Responsible for answering telephone calls and emails from outside customers and assisting them in their needs such as identifying and interchanging product.

2. Will be expected to enter and maintain all sales orders, including releasing orders on credit hold, and expediting previous sales orders.

3. Will also be expected to accurately quote product to the customer.

4. Can expect to capture over-the-counter sales with walk in customers.

5. Will regularly purchase product directly from the manufacturer.

6. May perform occasional duties in the warehouse, such as shipping and receiving.

7. Must be able to lift 50 pounds of product.

8. Expected to be licensed forklift operator.

9. Assists and supports the outside sales staff, including performing “cold” calls.

10. Identify and document cost savings.

11. Responsible for other duties as they are assigned.

Education & Experience:

• High School Diploma or GED required
• Bachelor's degree preferred.
• Should possess Microsoft Outlook and general computer skills
• 1-2 years in a customer service or sales environment preferred.
• Basic product knowledge of bearings and power transmission products a plus, with emphasis placed on mechanical aptitude.
• Great communication and telephone skills.
• Exceptional math skills
• Team oriented

BDI Inside Sales Overview

https://www.youtube.com/watch?v=4ANNSVkybC4

BDI Company Overview

https://www.youtube.com/watch?v=nUAG63YcAkU

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Parental leave

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Experience:

• SAP: 1 year (Preferred)

Work Location: In person