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SalarySherpany is the Swiss market leader for meeting management software. Since its founding in 2011, it has pursued the goal of creating a world in which every meeting counts. Over 400 European companies and 12,000 decision-makers are already using Sherpany with the aim of making their business relevant meetings more productive and thereby increasing corporate success. With headquarters in Zurich and 130 Sherpanees from 27 different nationalities, we are an international company with a flat hierarchy, in which you can take lot of responsibility and your ideas are always welcome.
Your mission:
Bring a smile to our customer's face :-)
As a member of our Customer Support Team, you help our customers such as banks, insurance, and pharma companies to find solutions in their daily use of our meeting management software. With your white-glove support, you ensure that their use of our solution is a flawless experience and you educate how the product can set them free to do excellent meetings. Within Sherpany, you have the opportunity to closely interact with a multinational and talented team, learn how to become a master of your craft, and embrace your job responsibilities, which includes:
- Ensuring a very high (<10 seconds for calls; <60 seconds for a chat; <10 minutes for email), responsiveness of incoming support requests
- Monitoring users' behaviour and proactively offering support
- Providing educational support or occasionally running educational webinars or customer calls
- Supporting internal stakeholders e.g. sales or customer success manager (all in English)
- Analysing and categorising support cases and reporting findings to 2nd line of support (Incidents) or account managers (RFI's) with the request of taking corrective actions
- Ensuring ongoing increase of support efficiency by engaging in internal and external knowledge management (creating/ maintaining FAQ, Support Portal, Wiki)
- Engaging in product testing as the main source to ensure up-to-date product know-how
- Helping in product translations and reviewing translations in the app
- Offering “best-effort” translation services internally (following the capabilities)
What we will love about you:
- You are fluent (oral & written) in German; English is on a good business level
- Be able to be organised and responsible in a remote work environment
- You have experience in a similar position; supporting end users
- When interacting with our users you excel through your outstanding communication skills and high service- and solution-orientation
- Customers and Sherpanees can count on you because you are a trustworthy, result-driven, and reliable person
How you can imagine us:
- You are part of an international company with a flat hierarchy, in which you can take lot of responsibility and your ideas are always welcome
- In order to maintain your work-life balance we offer flexible working hours and remote-working
- Your personal and professional development is important to us which is why we offer financial support for further education, trainings etc.
- Last but not least: Our corporate culture means a lot to us which is why we organize regular team events and cultivate a value-driven (https://www.sherpany.com/en/careers/our-culture/) cooperation
Our recruitment process:
- Send us your application
- First interview with the Talent Acquisition Specialist
- Second interview with the Customer Support Team Lead
- Show us your skills and get to know the team
- Offer
Are you ready for the challenge? We look forward to receiving your application!
