AddressOverview
Salary Range: $20-$25/hr
The Technical Support Specialist is responsible for assisting with automotive, motorcycle, watercraft, and ATV electrical and lighting installations, primarily motorcycle lighting. This position will also maintain a knowledgebase and help customers on the phone and email.
Responsibilities and Duties
– Provide Tech Support with technical questions on our support que through phone and email
– Empathetically perform customer support through listening, diagnosing, and repairing their devices
– Review/Updating of technical documentation related to installation, fitment, knowledgebase, etc.
Preferred Skills
– Ability to adapt to a changing environment and handle multiple priorities
– Strong attention to detail
– Analytical and problem-solving skills
– Ability to answer a high volume of calls and emails daily
– Patience and listening skills
– Ability to read and/or write technical documents, wiring diagrams, schematics, etc.
– Experience with low-voltage test equipment
– Time-management skills
Requirements
– High School diploma or equivalent
– Technical training, associate degree, or 3+ years of experience in automotive or motorcycle industry
– Microsoft Office experience
– Excellent interpersonal and communication skills
– Reliable Internet
Benefits
– Medical, Dental, Vision Insurance
– Simple IRA
– Vacation Time
– Sick Time
– Fun & competitive work environment
This is a remote position.
