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Form of workThe Opportunity:
Join us as a Home Maintenance Associate, where you'll be at the forefront of reshaping the future of Home Maintenance in the rental landscape. This role offers you the chance to intersect the realms of customer service, vendor management, and data-driven operational improvement. At Belong, every home tells a story, and as our Home Maintenance Associate, you'll play a pivotal part in ensuring that each home is well-maintained, and every resident's experience is seamless and enriched.
Your contributions will be instrumental in reinforcing our member-obsessed virtue by improving resident and homeowner experiences.Enhancing Belong's operational efficiency through innovative process improvements.Cultivating robust partnerships that enable cost-effective and high-quality maintenance services.Leveraging data to shape the future of Home Maintenance in the rental industry.Collaborating across diverse teams to ensure that the vision of Belong is realized in every home and every service.
This is a unique opportunity to blend your passion for customer service with the intricacies of property maintenance, all while working in a dynamic tech-driven environment. If you are eager to redefine industry standards, create meaningful change, and grow with a forward-thinking team, this is the place for you.
Who You Are:
- Customer-Centric: Your member-obsessed mindset ensures you always prioritize homeowner and resident experiences in your decision-making process.
- Exceptional Communicator: You have strong interpersonal skills that allow you to work well with customers, cross-functional teams and external vendors, nurturing relationships while persuading and influencing outcomes.
- Detail-Oriented: You are meticulous in organizing and maintaining information, leaving no room for oversights in your work.
- Fearless Problem Solver: You thrive in tackling new challenges head-on, approaching them with optimism and relentless problem-solving skills.
- High-Energy and Persistent: You possess unwavering determination and resilience, allowing you to overcome obstacles and persevere.
- Humble and Gritty: You have a down-to-earth attitude and are open to feedback, willing to get your hands dirty when needed.
- Self-Motivated: You are a self-starter who can work independently and achieve goals with minimal supervision.
- Early-Stage Startup Enthusiast: You have a strong desire to work in a fast-paced, early-stage startup environment where your contributions can make a significant impact.
- Efficiency Champion: You proactively seek opportunities to improve efficiency and streamline processes.
- Strategic Thinker: You have the ability to see the big picture, balancing long-term planning with short-term execution, ensuring alignment with the company's goals and mission.
- Adaptable: In a fast-changing environment, your agility and versatility allow you to pivot when necessary, embracing change as an opportunity for improvement
- Data-Driven: You use data to derive meaningful insights and make recommendations and strategic decisions.
Responsibilities:
- Customer Communication: Provide both proactive and reactive updates via call, text, and email to Residents and Homeowners regarding any active Pro Service requests
- Pro Service/WO Management:
- Monitor communication with 3rd party providers and reply to RFIs (requests for information)
- Write and communicate proposals to homeowners and residents to get approval to proceed
- Escalate work orders as needed and help manage complex repairs end-to-end
- Process Improvement: Continuously identify and implement opportunities to streamline processes and enhance operational efficiencies that will both improve community member experience and cost savings. This will include helping to develop robust troubleshooting frameworks, adding and improving frequently used macros, and building feedback loops between vendors, community members and Belong.
- Vendor and Partner Relations: Build and maintain robust relationships with our third-party service providers, ensuring quality service and timely execution.
- Cross-Functional Collaboration: Work seamlessly with sales, home improvement, marketing, and customer experience teams to ensure alignment with broader company objectives and optimize workflows. Partner with product to reduce the number of human touches required to manage Pro Service tickets
Preferred Qualifications:
- Education: Bachelor's degree
- Communication: Excellent written and verbal communication skills, including the ability to interface effectively with homeowners and residents via phone, text and email, as well as with cross-functional teams, vendors and other external stakeholders
- Experience: Minimum of 2-5 years of relevant work experience, ideally in either customer facing roles or roles requiring vendor management
- Technical Proficiency: Comfortable using Google sheets and learning to use new software including project management and customer service tools
- Industry Knowledge: Prior experience in real estate, property management, or residential construction or hospitality is highly advantageous but not required.
We look forward to hearing from you
If you are ready to take your career to new heights and make a significant impact Belong and the experience of our homeowner, residents, and network then we would love to hear from you! Join us at Belong and be part of reshaping the future of the real estate industry. Apply now!
