Address
Form of work
SalaryJob Information
Industry
Work Experience
Remote Job
Job Description
This is a remote position.
Company Mission:
Our mission is to reduce the cost of capital across the world.
About the Company:
We have invented a new credit card powered by an advanced asset securing platform that enables us to offer much lower APRs to consumers. Our team is a combination of deep technology (Microsoft, Google, Facebook), and finance (Nubank, Goldman Sachs, Square, Carta, SoFi) executives.
Our work involves building the world’s first completely autonomous asset-securing process, world-class risk models for underwriting, and an incredibly smooth & efficient product experience for consumers to apply, activate, and manage their credit cards.
We’re looking for detail-oriented, driven, and empathetic customer experience managers who want to work with intelligent, motivated, intense, and interesting people to provide people who are applying and people who have received the Aven card with an extraordinary experience.
Cultural Values:
Depth and rigor of thought - we try to be rigorous in our thinking & dive into the details.
Minimalist - we are spartan in our design, in our code, and even in our processes.
Speed of execution - we move fast & value decisiveness. We think speed drives quality.
Responsibilities
Responding to customer queries in a timely & effective manner via ZenDesk or other Customer Support tools
Documenting & logging issues (as well as customer compliments & complaints)
Stay informed and up to date on company offerings and services
Maintain a professional and positive tone while addressing customer inquiries, primarily through SMS and email
Identify and escalate critical issues to higher levels of support or management
Requirements
Qualifications
Experienced in customer facing roles - hospitality, financial services, etc.
Superb communication, collaboration and problem-solving skills.
Proficiency, speed and accuracy in written communication.
Fluency, clarity and good diction in English
Flexibility to work US Pacific time 9 AM to 5 PM
Great organizational skills & time management abilities
Experience using customer communication tools (ZenDesk), task management tools, Google Drive, Email.
Detail Oriented - we’re a financial services company so being correct about the details matter
Technical Proficiency - basic technical skills and familiarity with Customer Support tooling and systems
Must live in the Philippines
Benefits
Benefits
- Enjoy HMO after your first month, no need to wait for 3 months or 6 months!
- Internet issues at home? Don’t worry, we got you! We will reimburse your internet expenses of up to $50/month after your first month!
- Not interested in an internet allowance but perhaps you are more keen on enrolling a free dependent for the HMO? You have the freedom to choose! We let our employees choose to get either $50 monthly internet allowance or ONE FREE dependent for HMO! *enrolling additional dependents is possible with a one-time salary deduction of PHP 4,200 per quarter
- Be there with your family & loved ones in crucial times - whether it’s a celebration or an emergency, you deserve to be with your family! We are providing 5 PTOs per year after 6 months!
Get paid on US Holidays when your client's business is closed
- Celebrate your special day with a delicious Red Ribbon birthday cake
- Discounted monthly rate in Gold’s Gym - for you and two more friends/family! (Because committing to a healthy lifestyle is not fun if you are alone…)
- Free Eye Check-Up and discount on selected items in Sarabia Optical
- Discount card from Coffee Bean and Tea Leaf (discounts, unlimited internet access, earning point system)
