Customer Support Specialist

Maxxon Corporation

Customer Support Specialist - Commercial Building Products
[Construction Industry Experience Highly Desired]

BENEATH IT ALL, MAXXON DELIVERS.

Maxxon Corporation is recognized as the pioneer and leader in multifamily and commercial floor technologies. Since 1972, we’ve been the leader in underlayment, having pioneered Gyp-Crete – the most widely used underlayment anywhere. We continue to innovate new products and push the flooring industry standards to new heights. Our commitment to excellence doesn’t stop there – from support to applications, we’re with our customers every step of the way.

Our Opportunity

Maxxon Customer Service Specialists are the frontline in customer engagement. Often they are the first to know about large opportunities, technical issues, or major changes for our customers. As a Customer Service Specialist, you will provide frontline sales support to customers and sales representatives through order entry and assisting with questions on products, prices, lead times and other operational services.

Essential Functions

• Relationships: Cultivate relationships with key stakeholders. This includes assisting Maxxon’s customers through efficient order processing and responsiveness to questions and issues. Also develop relationships with key vendor customer service personnel and freight partners to ensure effective communication about stock position, lead times, logistics, etc.

• Communication: Work closely with Customer Service Manager and other customer service specialists to communicate effectively about customer order processing. Collaborate with team on Standard Procedures creation and ongoing process refinement.

• Data Management: Issue quotations and freight quotes, enter orders and manage communication of orders with customers, freight brokers and supply partners. Manage daily shipping confirmations, track orders, and communicate information to customers and sales managers.

• Data Analysis: Review products for coding, pricing, and reporting accuracy. Monitor inventory position and communicate to Customer Service Manager on stock levels or large order forecasts. Monitor freight trends to recommend new shipping options to customers and warehouses.

Qualifications

• Minimum 2-3 years in a Customer Support role
• Customer focus and adaptability to different personality and customer types
• Ability to multi-task, prioritize, and manage time effectively
• Excellent communication listening, written and oral communication skills
• Past experience with CRM systems and entering orders
• Self-motivated with the ability, and initiative, to actively learn and adapt in a growing organization
• M.S. Office proficiency
• Construction Industry Experience a plus
• Associate’s or Bachelor’s Degree preferred
• Accounting Background a plus

What’s In It For Me

• Our team is extremely talented, passionate and supportive
• We promote and support balance, family, wellness and giving back to our community
• We support continued professional development
• Total compensation package with market competitive salary, benefits and growth opportunities

Share with us your talent and drive and we will provide a creative and supportive environment, where your valuable contributions are rewarded and celebrated with professional growth, job satisfaction, and an attractive total compensation program.

Sounds Like You

Interested in learning more? Let’s connect to continue the conversation and learn more about you!

PqGaMaPy8P