Title: Customer Support
11 Months contract (Possible tempt to hire)
Location: Smyrna TN
SKILLS: SAP and Advanced Excel
Details:
- Monday to Friday 8hrs a day.
- Length of contract: Max 11 months
- Start date Feb 22, 2024 or ASAP
What will you do?
- This position is responsible for all daily communication on projects to Clients internal Project Managers
- The daily sales interactions include project monitoring, managing internal VIP customers, coordinating logistics to and from the customer, final order processing, while maintaining positive and strong customer relationships
- Resolve customer complaints; consult with production, shipping, warehouse or common carrier personnel to trace missing or delayed shipments
- Analyzes and evaluates problems with communication and/or processes related to scheduling production orders through the plant and recommends solutions
- Provide customer resolution for complex installations restoring customer application and confidence in Clients product
- Ability to handle and process customer complaints and concerns in a professional manner
- Technical expertise, analysis, and reporting for customer complaints on products
What qualifications will make you successful?
- The ideal candidate will possess excellent customer service skills with the ability to excel under high pressure and time sensitive situations
- You will need to be able to work independently as well as collaboratively with a small Customer Service department
- Strong Customer focus: demonstrated ability to develop and maintain positive customer relationships
- Capable of establishing own tasks list and work with little supervision and make independent decisions to meet customer deadlines
- Must have the desire and ability to learn products relevant to assigned customer base
- SAP experience
- Strong Excel proficiency, manage large quantities of data for analysis. Pivots, VLOOKUP and more needed daily.
Job Type: Contract
Pay: $25.00 - $28.00 per hour
Expected hours: 40 per week
Experience level:
- 3 years
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
Ability to Relocate:
- Smyrna, TN 37167: Relocate before starting work (Required)
Work Location: In person