User Support Specialist (Customer Support) - Social Media

Job Title: User Support Associate

Position Type: Contract (4-month, extension possible)

Location: Nashville, TN

Salary Range / Rate (Currency): $ 16.5/hr (USD)

Job ID#: #135841

Description:

Are you ready to dive into the vibrant world of short-form mobile video and be a part of the revolution in creativity and joy? Look no further! The premier destination for innovative content creation, is seeking dynamic individuals to join their team.

Join the User & Product Operations team and play a pivotal role in ensuring that every interaction resonates with a mission. If you're passionate about fostering connection, driving innovation, and making a meaningful impact, we want YOU to be a part of our extraordinary adventure!

Don't miss out on this incredible opportunity to be at the forefront of the Social Media revolution. Apply now and let's create magic together!

Responsibilities:

• Respond efficiently and accurately to users who reach out to for support
• Follow up for more information to resolve the users' issue, triaging and escalating when necessary, and explaining possible solutions to ensure our users feel supported and valued.
• Learn and utilize support tools and software appropriately.
• Sort through user feedback from multiple channels

Qualifications:

• Experience providing exceptional customer service via email/written channels
• Strong written communication skills (written fluency in multiple languages is a plus)
• Proficiency with computers, CRM software, and strong typing skills
• First class time management and decision-making skills

About Us: Founded in 2009, IntelliPro stands as a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. With a dynamic presence in the USA, China, Canada, Singapore, Philippines, UK, India, Netherlands, and Germany, we continue to lead the way in global talent solutions.
IntelliPro, a global leader in connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at https://intelliprogroup.com/.

Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.

Job Type: Contract

Salary: $16.50 per hour

Expected hours: 40 per week

Benefits:

• Health insurance

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Every weekend
• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Required)

Work Location: Hybrid remote in Nashville, TN 37219