Hr Customer Support Rep

Overall Job Summary

This position is responsible for serving as the first point of contact responsible for the accurate resolution of Human Resources (HR) inquiries from Tractor Supply Company (TSC) team members. This includes assistance in navigation through Employee/Manager Self Service screens, materials and functionality.

Essential Duties and Responsibilities (Min 5%)

• Provide high-level customer service to team members regarding HR-related matters such as resetting passwords, submitting electronic personnel transactions, general troubleshooting for HR systems and other inquiries.
• Utilize standard scripts, FAQs, policy manuals, HR knowledge base, desktop procedures and other reference materials and is responsible for managing to pre-determined Service Level Agreements (SLAs).
• Support various departments as the first point of contact for the Human Resources Support Center (HRSC) team members triaging and answering incoming calls and routing to the correct departments if additional trouble shooting is needed.
• Enter all incoming inquiries in the case management system and respond to Service Center requests via phone, email, mail, fax, website, voicemail or the HR Portal.
• Analyze and process personnel actions (new hires, terminations, pay/position changes, etc.) into the HRIS by data entry or electronic approval.
• Audit incoming HR paperwork and communicate with field management to ensure receipt of proper supporting documentation and/or approvals.
• Follow through with any HR research or additional contact needed by the store team members, distribution center team members, District and Regional Managers, Store Support Center team members.
  

Required Qualifications

Experience: 3 years of experience in a professional work environment. Experience in data entry, benefits, payroll, and/or customer service is preferred.

Education: High School diploma is preferred. Any suitable combination of education and experience will be considered.

Preferred knowledge, skills or abilities

• Strong problem-solving, communication, and organizational skills.
• Ability to work independently.
• Detail-oriented approach to work.
• Proficient in Microsoft Office, particularly Access and Excel.
• Data entry skills.
  

Working Conditions

Physical Requirements

Disclaimer

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. A team member should perform all duties as assigned by his/ her supervisor.