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Are you passionate about enriching the lives of children? Then join Peachjar! We are helping schools connect parents to their community so their children have a better future. We pioneered theshift to cloud-based flyer distribution, and today we’re delivering the nextgeneration of mobile and cloud technologies that help school districtsrevolutionize the way they deliver information to parents.
Peachjar is an ed-tech company boasting a professional, fun and supportive environment where success is celebrated! Although the company is headquartered in beautiful San Diego, the following position is remote within the U.S.
We areseeking an enthusiastic, career-focused full time Customer SuccessSpecialist who is business savvy and able thrive in a fast paced, team-orientedenvironment. In this role, you will be relied upon to interact with allcustomers through various communication channels and provide fanatical supportand expertise regarding all things Peachjar to optimize the customerexperience.
Major Responsibilities
- Effectively engage customers through inquiry response andproactive outreach to demonstrate the product and present methods for optimaluse.
- Responsible for meeting or exceeding assigned goals forcustomer inquiry response and proactive engagement through phone, email, andchat communications.
- Respond to all customer inquiries in a timely andprofessional manner that align with the organizational objective of providingfanatical customer support.
- Develop a trusted advisor relationship with all customersthrough phone, email, chat communications and assist in developing the optimalsolution for their needs; requires upsell ability.
- Ensure 100% customer satisfaction with all current and prospectivecustomers by resolving inquiries in a timely and efficient manner that buildstrust and loyalty.
- Ensure all info in Salesforce CRM is accurate andup-to-date and provide feedback on user experience to help improve our system.
- Perform additional duties as required.
Skills & Qualifications
- High school graduate or equivalent required.
- 1 – 3 years of progressive customer support, accountmanagement, professional business experience required.
- Must be available 7:30 AM - 4:00 PM Pacific Time Monday through Friday.
- Typing 50+ words per minute required.
- Proven experience in Customer Success, support, retention,and account management preferred.
- Self-starter with ability to work independently and onmultiple initiatives simultaneously.
- Excellent organizational, communication, and interpersonalskills.
- Passion for helping customers and a strong attention todetail.
- Technologically savvy with ability to learn quickly.
- Ability to analyze problems and implement creativesolutions.
- Proficiency with Salesforce CRM and Microsoft Office stronglypreferred.
The statements herein describe the general nature andlevel of work performed by those assigned to this classification. They are notintended to be an exhaustive list of all responsibilities, duties and skillsrequired.
Compensation & Benefits
- Competitive compensation ($20.00 - $22.00 per hour) and benefits package includingMedical, Dental, Vision, STD/LTD, Employee Assistance Program, FlexibleSpending Accounts, life insurance, stock options, 401(k) and more.
- Generous PTO and Holiday Pay
- Employee Perks Discount Program
- Employee Referral Bonus
- Work from home stipend
